Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
What exactly happens when you try to open a Word document? What message do you receive?
Please let me know.
Can you open finder and click Go to Folder and enter in
Then press enter and then go to Preferences.
Then locate com.microsoft.Word.plist
Send it to trash, restart the Mac and tell me if they then open please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
ok, then in the preference folder is a Microsoft Folder, trash this folder please.
ok, now restart the Mac and tell me if you still have the issue please.
No problem and your most welcome
If you would like any additional information or assistance, please do not hesitate to let me know.
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Delete the Microsoft Folder again please
Then power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk.
Let this complete and when it has, tell me if you still have the problem please.