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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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My microsoft outlook is not receiving or sending emails. I

Customer Question

My microsoft outlook is not receiving or sending emails. I get a sign in pop-up but it does not recognize my user name or password. How do I fix this?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Expert:  Viet -MS Office Tech replied 1 year ago.

What exactly have you tried to reset the password? Was there any error or message?

When you are available, please reply at the box below to continue. Thank you.

Customer: replied 1 year ago.
gmail
Microsoft outlook does not recognize my email
Expert:  Viet -MS Office Tech replied 1 year ago.

Is your gmail email currently working at the website gmail.com or not? Did you try anything at the gmail.com website?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you.