I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
What exactly have you tried to reset the password? Was there any error or message?
When you are available, please reply at the box below to continue. Thank you.
Is your gmail email currently working at the website gmail.com or not? Did you try anything at the gmail.com website?
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
Please reply at the box below. Thank you.