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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 31326
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My MS Office Excel shows garbled messages. see attached. how

Customer Question

my MS Office Excel shows garbled messages. see attached. how do i get it to show the message.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.

Hi there and welcome

Sorry I see nothing attached. Can you attach the file to this question please and I can then look at it for you.

Thank you

Customer: replied 1 year ago.
i just attached it again. let me know please if you see it.
Expert:  Richard replied 1 year ago.

I now see it.

It appears the spreadsheet was made in China, and the characters that appear as boxes are not installed on your computer or supported.

Is the problem with only this one sheet?

Customer: replied 1 year ago.
its with all the sheets
Expert:  Richard replied 1 year ago.

where did the sheets come from?

And did it happen all of a sudden? Or from the start?

Customer: replied 1 year ago.
it was emailed to me by a colleague from our China office. it happened from the start. i remember other incidents previously when this happened as well.
Expert:  Richard replied 1 year ago.

ok, they are going to be using characters not installed on your computer

Can you ask them which language pack they are using on their computer please

Customer: replied 1 year ago.
their language is chinese. no other language. i only need chinese pack on my computer. but as you can see I have already the chinese language pack installed because i can see some chinese characters from the document.
Customer: replied 1 year ago.
hello?
Expert:  Richard replied 1 year ago.

Hi there, it was 24 hours before you replied and I was not online.

Have them send you a working version of the file again, as it then looks to be corrupted.

Tell me if you get the issue on the secondccopy.

Customer: replied 1 year ago.
i will try
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
i get the same problem.
Expert:  Richard replied 1 year ago.

Provide me the sheet and I will check it

Attach it to this question please

Customer: replied 1 year ago.
see attached please.
Expert:  Richard replied 1 year ago.

ok, its different to your screenshot, which cell has the issue?

Customer: replied 1 year ago.
many cells have the problem. its very visible on my computer. you don't see any squares instead of Chinese words?
Expert:  Richard replied 1 year ago.

No, all looks correct

Which version of office do you have?

Customer: replied 1 year ago.
ok. please see attached. also if it is something you cannot solve, would you mind asking other specialist to take a look please.
Expert:  Richard replied 1 year ago.

ok, the issue points to the excel version for mac, you need to use it on a windows version of Excel which allows for the characters your missing, this is why your missing them, it has to be done on the windows version.

Customer: replied 1 year ago.
i have a mac and don't have windows version. i need to find a way to make this work using my Mac. can you open up the questions to other specialist please. maybe others will have some creative ways to make this work.