I'm sorry about the issue. Is there any error or message when opening Microsoft Office?
Does the new computer have windows 7 or 8 or 10 etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
When you open Word or Excel program, does it show the icon at the bottom on the Taskbar? If no, have you gone to Control Panel -> Programs and Features and repair Office yet? Please reply at the box below. Thank you.
OK. Please try whenever you can, then reply back to continue. Thank you.