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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5175
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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My lap top stopped accepting my pin number. I cannot get on

Customer Question

My lap top stopped accepting my pin number. I cannot get on line or do anything. I have this on Windows 10 and it has worked just fine until today.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you talking about the login pin code?

Do you have a homail/live or microsoft account?

Thank you.

S H E F I N

Customer: replied 1 year ago.
I use a log in pin code. We do have a Microsoft account.
Expert:  Shefin replied 1 year ago.

Hi,

At the login screen, under the type in box, you will see Sign in Options.

Click on Sign in options, and select the next option to code in (not the code entering symbol), which will help you sign in using your Microsoft account.

Let me know the response.

Thank you.

S H E F I N

Expert:  Shefin replied 1 year ago.

Hi,

Have you tried the instructions I have given?

Thank you.

S H E F I N

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