Hi,I'm sorry about the issue. Are you exporting at the Google website?
Does the other export option, like Outlook, work?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Can you try in another browser, such as Firefox or Internet Explorer or Safari, etc.? Please reply at the box below. Thank you
OK, thank you.
Yes, you can uninstall Firefox first, then download / reinstall Firefox at http://www.firefox.com/
, then you can try exporting in Firefox program. Thank you.
It is strange; I just tried on my google / gmail account and it exported fine.
Do you have Internet Explorer or Safari to try?
And/or do you have another computer to try?
And/or can you try the this:
Please try from your laptop and check. Also, if needed, if you or someone else in your house that have another gmail account, then test with that gmail account also. Thank you.
You're welcome. Please take your time, then let me know later. Thank you.
I tried on my Excel 2003 and 2010 and it looks fine. Can you try with OpenOffice?
; If you'd like to, you can also export a small group and send it to me, so I can check on my Excel.
Can you attach here? Or attach at the website below, then let me know the link / ID:
That file has the same problem on my Excel. Do you have another computer to test your google/gmail account on?
Do you have another gmail account to test on your computer?
Another gmail email address; you can create a new gmail address, then add a couple of contacts, then see if you can export fine from it. OK, please try tomorrow at work with another computer. Thank you.
So you can export fine with the same gmail address on another laptop.
On the problematic laptop, can you please go to Start->Control Panel->User Accounts->Manage another account, and create a new account, and select the Administrator option when prompted, then restart the computer, then log in the new account, and see if you can export contacts fine in the new account. Please let me know. Thank you.
You're welcome. OK, we can continue whenever you have time. Thank you.