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Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Google Contacts is exporting only one column of the Contact

Customer Question

Hello Google Contacts is exporting only one column of the Contact file to Escel csv
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,
I'm sorry about the issue. Are you exporting at the Google website?

Does the other export option, like Outlook, work?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I tried the two Gmail Export options, Export to Google CSV, and Export to Outlook or Other CSV. It has worked in the past, but this time, in both options, is exporting to Excel but all in one column
Expert:  Viet -MS Office Tech replied 1 year ago.

Can you try in another browser, such as Firefox or Internet Explorer or Safari, etc.? Please reply at the box below. Thank you

Customer: replied 1 year ago.
I'll try now.
Expert:  Viet -MS Office Tech replied 1 year ago.

OK, thank you.

Customer: replied 1 year ago.
Trying to open Firefox just flicks me to Google
Customer: replied 1 year ago.
If I reinstall Firefox, can I run Gmail from inside it? And then try Exporting?
Expert:  Viet -MS Office Tech replied 1 year ago.

Yes, you can uninstall Firefox first, then download / reinstall Firefox at http://www.firefox.com/

, then you can try exporting in Firefox program. Thank you.

Customer: replied 1 year ago.
Its worth trying that? Quite a mission if not.
Expert:  Viet -MS Office Tech replied 1 year ago.

It is strange; I just tried on my google / gmail account and it exported fine.

Do you have Internet Explorer or Safari to try?

And/or do you have another computer to try?

And/or can you try the this:

https://support.office.com/en-za/article/Import-or-export-text-txt-or-csv-files-5250ac4c-663c-47ce-937b-339e391393ba#bmimport_data_from_a_text_file_by_conne

Thank you.

Customer: replied 1 year ago.
Thanks I can try from my laptop. Or your link. Not IE or Safari
Expert:  Viet -MS Office Tech replied 1 year ago.

Please try from your laptop and check. Also, if needed, if you or someone else in your house that have another gmail account, then test with that gmail account also. Thank you.

Customer: replied 1 year ago.
Thank you
Expert:  Viet -MS Office Tech replied 1 year ago.

You're welcome. Please take your time, then let me know later. Thank you.

Customer: replied 1 year ago.
Does not work from Firefox. Problem has to be with Excel. The version?
Expert:  Viet -MS Office Tech replied 1 year ago.

I tried on my Excel 2003 and 2010 and it looks fine. Can you try with OpenOffice?

http://openoffice.org/

; If you'd like to, you can also export a small group and send it to me, so I can check on my Excel.

Thank you.

Customer: replied 1 year ago.
Do I need your email address for that?
Expert:  Viet -MS Office Tech replied 1 year ago.

Can you attach here? Or attach at the website below, then let me know the link / ID:

http://www.wikisend.com/

Thank you.

Customer: replied 1 year ago.
Attached?
Expert:  Viet -MS Office Tech replied 1 year ago.

That file has the same problem on my Excel. Do you have another computer to test your google/gmail account on?

Do you have another gmail account to test on your computer?

Thank you.

Customer: replied 1 year ago.
Another account? I have my laptop to try from at work tomorrow
Expert:  Viet -MS Office Tech replied 1 year ago.

Another gmail email address; you can create a new gmail address, then add a couple of contacts, then see if you can export fine from it. OK, please try tomorrow at work with another computer. Thank you.

Customer: replied 1 year ago.
Unfortunately did not work. Instead I found that it worked perfectly from my laptop at my office
Expert:  Viet -MS Office Tech replied 1 year ago.

So you can export fine with the same gmail address on another laptop.

On the problematic laptop, can you please go to Start->Control Panel->User Accounts->Manage another account, and create a new account, and select the Administrator option when prompted, then restart the computer, then log in the new account, and see if you can export contacts fine in the new account. Please let me know. Thank you.

Customer: replied 1 year ago.
Im out of time for this process now, will revisit in the future. Thanks
Expert:  Viet -MS Office Tech replied 1 year ago.

You're welcome. OK, we can continue whenever you have time. Thank you.

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