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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 35352
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I installed Office 2010 while using Windows 10. I'm having

Customer Question

i installed Office 2010 while using Windows 10. I'm having trouble getting to that part of my hard drive and am now using Windows 7. But I can't activate Office 2010 while using Windows 7. The wizard says that my key is not valid.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me if your install Office 2010 from a download or from an office disk please?

Customer: replied 1 year ago.
NO PHONE CALL. back to your question, i used a disc
Expert:  Richard replied 1 year ago.

Ok, do you still have the disk sleeve with the product key on it?

Customer: replied 1 year ago.
no, I don't have the disc but I do have the product key.
Expert:  Richard replied 1 year ago.

ok, the product key only works with that particular disk, you cannot use the key with another disl.

Did you lose the disk? And where dd you purchase it from?

Customer: replied 1 year ago.
I've talked with Microsoft and found out that nothing will restore the program I have. Thanks for your help but I'm opting out of our conversation. I don't expect a refund. I'm acknowledging that I agreed to pay for this effort and I'll just write it off as the cost of business. Thanks anyway.
Expert:  Richard replied 1 year ago.

ok no problem.

If you need anything else, please let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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