I'm sorry about the issue. Is there any error or message?
Does this issue happen to a particular program? etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
I'm sorry. Do you mean you cannot use the computer at all now?
Does it let you shut down / restart the computer?
Please reply at the box below. Thank you.
I'm sorry. If you'd like to, I can try troubleshooting here with you first; we guarantee our service, so don't worry. Thank you.