How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask NewITZone Your Own Question

NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
53509759
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

How do I fix and minimize screen. It stays on maximum

Customer Question

How do I fix and minimize screen. It stays on maximum regardless of what I do!
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Does this issue happen to a particular program? etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Message: Restore
Windows 10
I guess. I am 85 years old and find this very stressful!
Expert:  Viet -MS Office Tech replied 1 year ago.

I'm sorry. Do you mean you cannot use the computer at all now?

Does it let you shut down / restart the computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
CANCEL!!I I WILL TAKE IT BACK TO WHERE I BOUGHT IT (The computer)!
Expert:  Viet -MS Office Tech replied 1 year ago.

I'm sorry. If you'd like to, I can try troubleshooting here with you first; we guarantee our service, so don't worry. Thank you.