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arsufi2002
arsufi2002, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 985
Experience:  MCSE, RHCE, IBM System X Server Certified
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I have icons at the bottom of my computer and word. When I

Customer Question

I have icons at the bottom of my computer for excel and word. When I try to access either of these programs a notice pops up that says Hmm, cant reach this page. Is my computer locked up or what. How do I fix. I really need my excel and word programs.
Thank you
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

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Expert:  arsufi2002 replied 1 year ago.

Since you are not familiar with computer, i suggest to have a remote session so that i can connect your computer and can work with you

You may please download and install remote tool from below link

http://www.justanswer.com/remotedesktop/join.aspx?Session=c53154fe-23d8-483d-a554-a0ad2cbed157

Procedure:

1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Expert:  arsufi2002 replied 1 year ago.

Are you still there

Expert:  arsufi2002 replied 1 year ago.

Didn't find you back, hope you are doing good.

Would you please let me know if you still wait for answer..

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