Microsoft Office Questions? Ask a IT Expert for Support ASAP
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This might be happening if you used edge instead of internet explorer which have extremely similar icons.
You should have a search box that says either search web and windows or ask me anything.
Click that and type in internet explorer, open it from the list and try your email using that.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.