If you open up Microsoft Word, and there is any recovered documents it will show up on the left hand side as the Document Recovery task pane
see attached picture, if that doesn't come up. Then it is lost.
If there are any documents that can be recovered the recovery pane will open up automatically the first time you launch Microsoft Word.
The document was previously saved already? If so then we should be able to find the document.
Do you know what version of Microsoft Office you have, and do you know the name of the document you used to save it?
Is it MS Office 2007?
Can we setup a remote session to further troubleshoot at no extra cost?
I'm sorry I was unable to be any help, You will need to contact***@******.*** for a refund.