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Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 16046
Experience:  Microsoft Office expert
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Why can i not get on my outlook e-mail account?

Customer Question

why can i not get on my outlook e-mail account?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

What is your email address?

Customer: replied 1 year ago.
XXXXXXXXXXXXXXX
Expert:  Cody replied 1 year ago.

I can go through the password ***** process with you.

Do you recognize this email address, if so can you send me the full address: [email protected]

Customer: replied 1 year ago.
no i dont recognize that e-mail
Expert:  Cody replied 1 year ago.

I can't take a call at the moment, can later tonight. I can open this to others if you want this worked on now to see if others are available.

Customer: replied 1 year ago.
please call or have someone call me now....
Expert:  Cody replied 1 year ago.

I will opt out to see if anyone else is available.

Customer: replied 1 year ago.
that is just the problem.....I dont have e-mail
Expert:  Josh replied 1 year ago.

Hi!

What error message do you get when you try to sign onto your MSN.com email?

Customer: replied 1 year ago.
someone else is trying to sign on to my e-mail acount......
Customer: replied 1 year ago.
it alo ays that the pass word is incorrect.....however i know that is is correct unless someone else has changed it
Customer: replied 1 year ago.
ok...lets continue...maybe we can solve this online
Customer: replied 1 year ago.
are you still their ?
Expert:  Josh replied 1 year ago.

It is more than likely that someone accessed your account and changed the password. Do you have another email address that you can use for the password *****?

Customer: replied 1 year ago.
Expert:  Josh replied 1 year ago.

Great!

I would be more than happy to fill out the recovery form for you. I am sending you an additional services request so I can fill it out for you.

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.