Hello. My name is ***** ***** I will be assisting you today.
What is your email address?
I can go through the password ***** process with you.
Do you recognize this email address, if so can you send me the full address: [email protected]
I can't take a call at the moment, can later tonight. I can open this to others if you want this worked on now to see if others are available.
I will opt out to see if anyone else is available.
What error message do you get when you try to sign onto your MSN.com email?
It is more than likely that someone accessed your account and changed the password. Do you have another email address that you can use for the password *****?
I would be more than happy to fill out the recovery form for you. I am sending you an additional services request so I can fill it out for you.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.