How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 31120
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

My username is playeroldldy. Why can't I get my Password

Customer Question

My username is ***** ***** can't I get my Password *****? I have been with Pogo for nine and never had so much trouble.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please what happens when you try to reset your password? Are you getting a specific error?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Related Microsoft Office Questions