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WesPCDr
WesPCDr, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 1503
Experience:  Microsoft Office Specialist
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I have deleted text messages from my IPhone I didn't back up

Customer Question

I have deleted text messages from my IPhone I didn't back up my phone
both apple support and Virgin my carrier have said they cannot get the messages retrieved what other option so I have to get those messages back
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  WesPCDr replied 1 year ago.

Hi, there is one more step you can try to see if it works.

On your iPhone and choose Settings, iCloud on your iPhone.
1. Turn off Text Messages (or ensure it is turned off). I know this sounds counter intuitive but stay with it.
2. You'll see a pop-up. Select: 'Keep on My iPhone'.
3. Now turn back on text messages.
4. Tap 'Merge', and wait. After a few minutes the deleted text messages should appear back on your iPhone.

If that does not work, then the messages are no longer available

Expert:  WesPCDr replied 1 year ago.

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