Hi there and welcome
What is the make and model of the device that your doing this on please?
Can you remove the power to your TV and the wireless router and wait 10 minutes.
Then power on the wireless router
Wait 5 minutes, then power on the TV, try to watch a movie and tell me if it still has the problem please.
Ok, you just disconnect the power cables
So what is going into the power socket, nothing else.
correct, but you will get internet after you turn it back on, just leave this page open.
ok, please let me know the results.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.