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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 31127
Experience:  Over 15 year experience resolving Microsoft Office Issues
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When attempting to activate Excel 2013, error message

Customer Question

When attempting to activate Excel 2013, error message displays :
Ox 80070005 Something is wrong..................
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which version of windows you are running?

Thank you

Customer: replied 1 year ago.
Windows & Pro
Customer: replied 1 year ago.
Windows 7 Pro
Expert:  Richard replied 1 year ago.

ok sorry there is a version number for windows eg: windows XP, Vista, 7, 8, 10?

I need to know that please

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Expert:  Richard replied 1 year ago.

can you instead of double clicking the Excel icon, right click it and select Run as Administrator then try to activate it please.

Let me know the results please

Customer: replied 1 year ago.
Am installing Office 2013 on newLapTop, using Windows 7 Pro. Am online via separate PC. Using common modem.I will attempt your suggestion on the LapTop.
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** saw your next message of windows 7, Let me know how it goes please.

Customer: replied 1 year ago.
Same result.Activation NOT successful.
Expert:  Richard replied 1 year ago.

You were able to right click and select Run as Administrator?

Customer: replied 1 year ago.
Do you want to try to enter LapTop via remote?
Expert:  Richard replied 1 year ago.

If you accept the offer for remote tech support I can do this. It is an optional service else we continue here.

It is up to you.

Customer: replied 1 year ago.
I am not sure if LapTop can reach you, as I could not raise you via Internet Explorer from LapTop.I will check to see that LapTop is online. I will get back to you tomorrow.Thank you.
Expert:  Richard replied 1 year ago.

If the laptop has no internet, that is why activation is failing

It has to have internet to activate

How are you connecting it to the internet?