Hello. My name is***** can help you with your question.
It sounds like you are trying to upload a photo to our time. Is that correct? If you are doing that and it's not uploading, it should be giving you a message as to the reason why it's not accepting the upload. Whether it's the file type, the size of the file, the resolution of the file, etc. So if you could please get that information along with any specifications for the file that they're asking for, I can help you get the file prepared so that'll upload properly.