Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do what I can to provide the right answer to your question.
Undoubtedly something is wrong - but, have you described the problem accurately, please? you seem to say that there is no page (3) printout, and that page (4) is printed twice, on the backs of page (1) and page (2) - twice printed page (4), never printed page (3), in other words.
- Is that the case?
- Or is there a page (3) printed at all?
Regardless of that detail:
1. you need to have the proper driver for the printer installed and used.
2. you need the settings (and the paper size) to agree, among the printer (and the tray or paper source on it which you are using), the computer's Windows (or MAC OS X in Apple computers), and the MS Word or other application too.
So for me to advise you in detail, I need to know, please: Whether you have a Windows PC or an Apple computer, and what settings you are using, and what paper size too (it might matter.)
And also whether the page (3) is not printing, and page (4) twice.
Did you have this problem with the old printer, even once?
Does this new printer work OK in other respects?
Just to make sure: you are printing from MS Word 2007, is that correct?