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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4720
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Windows 10 upgrade stuck at 91%

Customer Question

windows 10 upgrade stuck at 91%
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. This issue occurs when another program interferes with the upgrade. You will need to disable windows defender, uninstall any previously install anti virus program and run your system in a clean boot mode. If you want; i can connect remotely and do this all for you so that you don't make any mistakes in doing it yourself otherwise you can reply back here for instructions on how to do it. Thanks

Customer: replied 1 year ago.
But it is in the middle of the windows 7 to windows 10 upgrade - I have no access to any commands
Expert:  Kamil Anwar replied 1 year ago.

You'll need to restart your system. Hold the power button until the system shuts down and then power it back on.

Customer: replied 1 year ago.
OK. It now says restoring to previous version of Windows
Expert:  Kamil Anwar replied 1 year ago.

Let me know once it has finished

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