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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I am locked out of my facebook, this is the first time this

Customer Question

I am locked out of my facebook, this is the first time this has happened and I was not wearing my glasses so probably not following the prompts correctly I now have this message Identify photos of friends (hourly limit exceeded). I can identify my friends but it is in light grey and won't give me the opportunity to access
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?
If you scroll down, does it show any friend that is not in light grey?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
I am on my ipad
Expert:  Viet -MS Office Tech replied 1 year ago.
Besides the iPad, do you also have a windows or mac computer? Please let me know. Thank you.
Customer: replied 1 year ago.
I have a windows computer but this email is not linked to it
Expert:  Viet -MS Office Tech replied 1 year ago.
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Have you tried to recover your facebook account on the windows computer, instead of on the iPad?
Please let me know. Thank you.
Customer: replied 1 year ago.
me set up by Telstra. Yes I have tried to open my Facebook on wi does but the question won't open for me to answer
Expert:  Viet -MS Office Tech replied 1 year ago.
on the computer, you go to the facebook website www.facebook.com
, then click on the option "Forgot your password?" there
, and continue, then what happens?
Please let me know. Thank you.