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Richard Hall
Richard Hall, Microsoft Certified
Category: Microsoft Office
Satisfied Customers: 249
Experience:  Chief Information Officer at Spectrum Contracting Serv.
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I purchased Microsoft Office:mac 2011 home and student a few

Customer Question

I purchased Microsoft Office:mac 2011 home and student a few years ago. When my MacBook Pro has had to shutdown for updates I have had to reinstall using the product key and have had no trouble. Months ago I had the issue of needing this application for study and it states my key number must be wrong and try again. But it is correct. I really need this for uni study as I will be doing a subject through blackboard online. When I have tried to set up blackboard and have any problem they use mac office for communicitating via email. So it is the chicken or the egg in a way.
I have spent days and hours trying to get help from Microsoft but I have given up.
Can you help me reinstall my microsoft office:mac 2011?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard Hall replied 1 year ago.

Hello, my name is***** can assist you.

I wasn't able to determine whether or not you were using the functionality of Outlook in this version.

Please advise.

I look forward to hearing from you!

Richard

Customer: replied 1 year ago.
I don't understand your question Richard. What is using functionality in this version mean?
Expert:  Richard Hall replied 1 year ago.

The workaround for your problem is installing the version of office you have, but installing the program without outlook included. That should fix your installation problem. Then you would have to purchase a key for Outlook separately.

If you install without outlook everything else will work.

Make sense?

Thanks!

Richard

Expert:  Richard Hall replied 1 year ago.

Hello,

Were you able to get Office installed without Outlook as I suggested?

Thanks,
Richard

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