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Category: Microsoft Office
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Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Reinstalled factory version of Windows 8.1 reinstall

Customer Question

Reinstalled factory version of Windows 8.1 reinstall completed with updates
Yet cannot install from store Freshpaint, OneNote, Video, Music
Submitted: 1 year ago.
Category: Microsoft Office
Customer: replied 1 year ago.
Windows 8.1 on Surface Pro 3
Upgraded to Win10 July 25 , too many things did not work any more
especially stylus double click to grab screen print not functioning
Bluetooth did not see Pen/stylus
Customer: replied 1 year ago.
Just tonight decided to do a clean recovery back to factory install. Now Pen/stylus still does work in that I can use keyboard and write but OneNote was not functioning, uninstalled OneNote and Freshpaint, went to store to reinstall. Cannot install from store Error###-##-####???
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. First, please ensure that you have installed the most recent updates using your Windows updates. Once all updates especially the critical ones are installed, please restart the computer then test if you can now install the software from the store.
Please let me know so that I can help you further.
Best regards,
Jess

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