I'm sorry about the issue. Was it working previously?
What's your Office / outlook version, such as 2003, 2007, 2010, 2013, etc.?
Do you have windows xp, vista, or 7, or 8, or 10, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
I'm sorry, monthly support subscription plan is only optional. This is a one-time support session per your request.
What happens when you activate Microsoft Office? What does it say?
How long have you been using Microsoft Office Plus 2010 fine on this computer?
Was there any change recently to your computer recently that may have caused this issue?
Remote support is easier and quicker for you as I would be able to troubleshoot the issue directly on your computer together with you.
Please let me know. Thank you.