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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 31124
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Since I installed windows 10 my calls crash imeditly what do

Customer Question

since I installed windows 10 my calls crash imeditly what do I do
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
In which program is this occurring in?
Customer: replied 1 year ago.
windows 10
Expert:  Richard replied 1 year ago.
I mean the calls, in which program are you making calls please?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.
I am using skype
Expert:  Richard replied 1 year ago.
Thank you
When it crashes, which error do you receive?
Customer: replied 1 year ago.
recording device problem
Expert:  Richard replied 1 year ago.
Thanks
Can you please download and installl the Audio Codec from my link below
Click me to open
Once downloaded and then installed, restart the computer and tell me if it still crashes please.
Thank you
Customer: replied 1 year ago.
I click the link and no responce
Expert:  Richard replied 1 year ago.
The link may have been too long.
I shortened it here
http://tinyurl.com/3qp8jlt
Let me know if you have any difficulties please
Customer: replied 1 year ago.
how do I know witch version to use of codex?
Expert:  Richard replied 1 year ago.
The top one for windows 10
Customer: replied 1 year ago.
I have down loaded codex now what?
Expert:  Richard replied 1 year ago.
Run the file, once you have run it and installed it then restart the computer and test skype please.
Customer: replied 1 year ago.
OK
Expert:  Richard replied 1 year ago.
thanks
Let me know the results please
Customer: replied 1 year ago.
getting the same results ( although when I call my sons local # ***** works } skype rings once and hangs up on all other calls. this has just happened since switched from windows 8.1 to windows 10
Customer: replied 1 year ago.
when I call my sons # ***** is a land line
Expert:  Richard replied 1 year ago.
But if you contact your Son on Skype it crashes?
Customer: replied 1 year ago.
he dosn;t have skype but other calls with skype does crash I use skype to call him on a land line
Customer: replied 1 year ago.
I use skype to call him to a land line
Expert:  Richard replied 1 year ago.
ok, I want you to do a complete reinstall please but do it this way.
Download the program Revo Uninstaller from my link below please
www.revouinstaller.com
Install it and run it and within this uninstall Skype.
It is IMPORTANT that when you do this you select the advance option to scan for registry entries and files and also delete this.
Once done, restart the computer and install Skype from my link below
http://www.skype.com/en/download-skype/skype-for-computer/
Then tell me please if it now functions.
Let me know the results please
Customer: replied 1 year ago.
ok I will try
Expert:  Richard replied 1 year ago.
thank you