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Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 16039
Experience:  Microsoft Office expert
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My Office 2010 help is not downloading. I am using Google

Customer Question

My Office 2010 help is not downloading. I am using Google Chrome
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Josh replied 1 year ago.
Hi! I can help you restore your help files. This type of problem is easiest if I do a screen sharing session so I can view your computer and fix the issue for you. I am going to send you an additional services offer so I can provide you with the steps. Please accept the offer if you wish to do the screen sharing so we can continue.
Customer: replied 1 year ago.
Do we have to do screen sharing?
Expert:  Josh replied 1 year ago.
It is not required but it is the easiest way to proceed.
Customer: replied 1 year ago.
Let's try without it first?
Customer: replied 1 year ago.
Are you still there?
Expert:  Josh replied 1 year ago.
Yes, I am here. It does take a minute or two for a response
Expert:  Josh replied 1 year ago.
You mentioned renaming the help file -- Did you rename all of the help files?