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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 31206
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I was getting error code 30015 whenever I attempted to open

Customer Question

I was getting error code 30015 whenever I attempted to open MS Office 2010 & documents. The click-2-run version came with my laptop. I used Mr. Fix-it to try to fix the problem and Mr. Fix-it deleted my click-2-run version. I am stuck on how to proceed.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which version of windows you are using?
Thank you
Customer: replied 1 year ago.
7
Expert:  Richard replied 1 year ago.
Thanks
We will attempt a system restore to get the program back. To do this, close all programs.
Then click start and type in
system restore
press enter
Follow the onscreen steps and choose a restore date before you lost the Click to run.
Once done, it should then be return to the computer.
Let me know the results please
Customer: replied 1 year ago.
If Click 2 run is restored, do you think I will continue to get the 30015 error message?
Expert:  Richard replied 1 year ago.
We will have to see when we have done it. We can then treat that problem.
Customer: replied 1 year ago.
System restore worked. Now can you help me with the 30015 error code?
Expert:  Richard replied 1 year ago.
ok, have you actually purchased it yet? As the installed version is just a trial
Customer: replied 1 year ago.
It came with the computer when I purchased it. It is not a free trial, it is the virtual version (if that makes sense.)
Expert:  Richard replied 1 year ago.
ok, then click start, control panel.
Click on uninstall a program
Click on office, then click on change and repair
Let this complete and tell me please if it now runs.
Let me know the results please
Customer: replied 1 year ago.
The following 3 programs are listed in my Programs:
Microsoft Office 2010- (I can only uninstall)
Microsoft Office Click to Run 2010-(I can only uninstall)
Microsoft Office Starter 2010- When I choose "Change" and try to repair, I get the 30015 error code.
Expert:  Richard replied 1 year ago.
ok, then click Microsoft Office Starter 2010, and then click Uninstall
Once done, click Start > All Programs > Microsoft Office 2010.
Click Use.
And then click Open. This will re-install Office Starter 2010.
Then let me know if it now runs correctly
Let me know the results please
Customer: replied 1 year ago.
When I tried to uninstall Microsoft Office Starter 2010, I got the 30015 error message.
Expert:  Richard replied 1 year ago.
ok, use the fix it again so it is uninstalled.
Let me know the results please