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dresteve2000
dresteve2000, Computer Engineer
Category: Microsoft Office
Satisfied Customers: 1555
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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I sent a Publisher file from my Windows 8.1 Publisher 2013

Customer Question

I sent a Publisher file from my Windows 8.1 Publisher 2013 program to my desktop that's running Windows 7 Premium. Most of the articles in the Publisher file on the desktop are cut off. Both systems are running Publisher 2013. What can I do to the desktop?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  dresteve2000 replied 1 year ago.
Hi, I am A. Stevens here to help with your question!Could you give me a bit of detail on how you sent the file from the Win 8 computer to the Win 7?
Customer: replied 1 year ago.
I sent the file from a Yahoo email account on Google Chrome to another Yahoo account. I also posted it to Dropbox. Both had the same result.
Expert:  dresteve2000 replied 1 year ago.
Thanks for that information. Could you try sending a file from the Windows 7 Publisher to the Windows 8 machine to see if the problem still happens?
Customer: replied 1 year ago.
I did. The file I initially sent from a Windows 8 to a Windows 7 computer cut off several lines on each page of the Newsletter. I sent it from the Windows 7 system back to the Windows 8 computer and the file was fine. The lines were not cut off. By the way, in the Windows 7 version, the lines were still in the document, but were hidden by the margins. I could expand the box past the page length and the text was still there. The font style and size was the same for both, as well as the page set up.
Expert:  dresteve2000 replied 1 year ago.
I see. Have you performed Microsoft Updates for both versions of publisher on each computer?
Expert:  dresteve2000 replied 1 year ago.
I'm thinking either your versions have different updates installed which may have affected the default view layout.
Customer: replied 1 year ago.
I checked for updates on the Windows 7 desktop and installed all Windows updates identified for this system. I re-booted twice and the problem still exists.
Expert:  dresteve2000 replied 1 year ago.
I understand. Would you be interested in additional services for a remote connection to the Windows 7 computer so I can try to get the display working for you correctly?
Expert:  dresteve2000 replied 1 year ago.
You could definitely request a refund if I cannot resolve the issue for you.
Customer: replied 1 year ago.
What does "additional services" mean?
Expert:  dresteve2000 replied 1 year ago.
I can extend an offer for additional fee so that we can connect, typically it's $30, but I can offer it to you for $20 today,
Customer: replied 1 year ago.
Thank you for the offer, but I am not interested in allowing someone I don't know access my system remotely. With all the problems we have today, it has made me very cautious about these things. I will either determine a "work around" or upgrade my desktop to Windows 8. Thank you for your efforts.
Expert:  dresteve2000 replied 1 year ago.
No problem...I understand. Please do let me know if you have any additional questions...otherwise a positive rating would greatly be appreciated. Thank you for using Just Answer and have a great day!