How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 13180
Experience:  Microsoft Office expert
Type Your Microsoft Office Question Here...
Josh is online now
A new question is answered every 9 seconds

After a system restore, Outlook just will not open, although

Resolved Question:

After a system restore, Outlook just will not open, although I can see it in the programs menu. I have a Dell XPS. Email accounts test fine for sending and receiving, I just can't open the Outlook program. "Windows help and support" is not responding either.
Anything I can try?
Thanks,
Kate
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Josh replied 8 months ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Do you have Windows XP, Vista, 7, or 8?
Customer: replied 8 months ago.

Sorry, should have said, Windows 7

Expert:  Josh replied 8 months ago.
We are going to attempt a repair on the Office suite..

Close all Office related programs such as Outlook, Word, Excel, Powerpoint, etc.

  1. In Control Panel, click Programs, and then click Programs and Features.

Note In Classic view, double-click Programs and Features.

  1. Click Microsoft Office Home and Business 2010, Microsoft Office Home and Student 2010, or Microsoft Office Starter 2010, and then click Change.
  2. For the Remove Office user settings check box, do one of the following:
  • If you want to save Microsoft Office settings, such as Ribbon customizations, do not select the check box.
  • If you don't want to save the Office settings, such as Ribbon customizations, or if you are having a problem with settings that you want to fix, select the check box.
  1. Click Repair.

Try opening Outlook again

Customer: replied 8 months ago.


I did as instructed (had Microsoft Office starter), repaired OK, but Outlook still does not open.

Expert:  Josh replied 8 months ago.
Office Starter does not include Outlook - Did you purchase it separately?
Customer: replied 8 months ago.

I purchased the whole Microsoft Office suite through my work ages ago and they've all always worked fine, including Outlook; in the programs list I see Microsoft Office Professional Plus 2010, Microsoft Office 2010, Microsoft Office Click-to-Run 2010, plus the MS Office Starter.

Expert:  Josh replied 8 months ago.
Do you mind if we do a screen sharing session so that I can view your screen and fix the issue?
Customer: replied 8 months ago.


No, that would be fine.

Expert:  Josh replied 8 months ago.
navigate to http://166.78.231.170:8040/ and type in the code "1"
Customer: replied 8 months ago.

I've tried all the options but it just keeps saying "joining your session". I also tried to download the latest version of Java as it said I didn't have it, but the download didn't work. Maybe something bigger than just MS Office going on--something happened at last automatic Windows update, computer just hung up and wouldn't shut down, on coming back up it said there were problems in certain discs and asked if I wanted to repair--I said yes, but maybe shouldn't have!

Expert:  Josh replied 8 months ago.
Let's try doing another restore back before you had this problem..

Before we get started, you will be disconnected from our chat to perform the steps below. Please press CTRL and D together on your keyboard to save this page as a favorite so you can return when you reboot. The page will appear in your Favorites tab.


Click the Start button . In the search box, type System Restore then press enter.

Choose a different restore point.
Select a date before the issue. (Click on Show more Restore points)
Follow the prompts to restore your computer
Your computer will restart, after the restart try again.

Customer: replied 8 months ago.


I was unable to complete System Restore--I got the following error message: 'System restore did not complete successfully..failed to extract the file C:\ from the restore point..an unspecified error occurred ox8000fff'. I think I need to explore advanced recovery options--I will need to wait and try those tomorrow as I will need to back up all my files first. If I need to reinstall MS Office--is there a way I can do this without buying it again? I did it online so I don't have a disc.


 


Thanks for your help.


 

Expert:  Josh replied 8 months ago.
Hi Kate,

Yes, you can install it again. If the product key gives you any issues then you can request a replacement key from Microsoft for free.

I would recommend trying the system restore in safe mode and see if you can restore from there.

Please restart your computer while pressing F8 until you reach the boot menu. Once you reach the boot menu please select Safe mode


Once in Safe mode, try the system restore.
Customer: replied 8 months ago.

Holy cow, just tried Outlook again and it worked--not sure what I did, but everything seems to be working again fine! If I have further trouble I'll try the system restore again in Safe mode.


Thanks so much for your help.


Kate


 

Expert:  Josh replied 8 months ago.
You are so welcome!

Please take a minute to rate our session so that I am credited with helping you. (Good or Excellent)
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 13180
Experience: Microsoft Office expert
Josh and 5 other Microsoft Office Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional