Microsoft Office Questions? Ask a IT Expert for Support ASAP
Sorry, should have said, Windows 7
Note In Classic view, double-click Programs and Features.
Try opening Outlook again
I did as instructed (had Microsoft Office starter), repaired OK, but Outlook still does not open.
I purchased the whole Microsoft Office suite through my work ages ago and they've all always worked fine, including Outlook; in the programs list I see Microsoft Office Professional Plus 2010, Microsoft Office 2010, Microsoft Office Click-to-Run 2010, plus the MS Office Starter.
No, that would be fine.
I've tried all the options but it just keeps saying "joining your session". I also tried to download the latest version of Java as it said I didn't have it, but the download didn't work. Maybe something bigger than just MS Office going on--something happened at last automatic Windows update, computer just hung up and wouldn't shut down, on coming back up it said there were problems in certain discs and asked if I wanted to repair--I said yes, but maybe shouldn't have!
Before we get started, you will be disconnected from our chat to perform the steps below. Please press CTRL and D together on your keyboard to save this page as a favorite so you can return when you reboot. The page will appear in your Favorites tab.
Click the Start button . In the search box, type System Restore then press enter. Choose a different restore point. Select a date before the issue. (Click on Show more Restore points) Follow the prompts to restore your computer Your computer will restart, after the restart try again.
I was unable to complete System Restore--I got the following error message: 'System restore did not complete successfully..failed to extract the file C:\ from the restore point..an unspecified error occurred ox8000fff'. I think I need to explore advanced recovery options--I will need to wait and try those tomorrow as I will need to back up all my files first. If I need to reinstall MS Office--is there a way I can do this without buying it again? I did it online so I don't have a disc.
Thanks for your help.
Please restart your computer while pressing F8 until you reach the boot menu. Once you reach the boot menu please select Safe mode
Holy cow, just tried Outlook again and it worked--not sure what I did, but everything seems to be working again fine! If I have further trouble I'll try the system restore again in Safe mode.
Thanks so much for your help.