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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 31190
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am unable to crater and send an email message on windows

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I am unable to crater and send an email message on windows live mail. I get a panel that says there is a problem. Try again. Been trying for 24 hours.
Thank you for your question, my name is Richard.

Is that the exact message that you get?

That there was a problem? Do you get an error code?

Thank you
Customer: replied 3 years ago.

Sorry for the delay. When I click on to the icon to open a new email message for me to send get a panel chichi says A problem has arisen while trying to open this message. A problem occurred. Please try again."


 


Optusnet cannot assist me.

Thanks Derek

Close all programs.

Click Start, Control Panel, Programs, Uninstall a Program.

Select Windows Live Essentials 2011 and select change, then repair.

Let it complete, restart the computer and tell me if it is now functioning please.

Customer: replied 3 years ago.

OK. I'm shutting down and will do as you say.

Thank you Derek.

Please let me know the results

Customer: replied 3 years ago.

Seemed to be going OK. Then lost internet access and the whole thing ground to a halt. Its been a long tiring day for me (I'm 84) is it OK if I just log off and start doing this as you suggest tomorrow?

Its no problem at all Derek, but it will be ok from now on.

You just need to do my instructions if the problem re-occurs.

I have marked this question to never close, so any issues at a later date, just let me know.

No problem with this,

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and 5 other Microsoft Office Specialists are ready to help you
Customer: replied 3 years ago.

Everything now fine,. Thanks.