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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have created a normal word document and am trying to send

Resolved Question:

I have created a normal word document and am trying to send it to members in a recipient list that I have created; however, the emails are not going through.
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Richard replied 10 months ago.
Thank you for your question, my name is Richard.

At home, are you using your AOL emails via the AOL website?

Thank you
Customer: replied 10 months ago.

AOL is our default program for emails; however, I created a Word Document. I do not want to send it as an attachment. I just want to send it using a "mail merge" and that uses Microsoft Outlook?


 

Expert:  Richard replied 10 months ago.
That is correct Deb.

you need to also use Outlook on the home computer as well.

Once installed, and set as the default program, like you have at work, it will then allow you to do this.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 10 months ago.

I have no other choice? Can I change it just for the newsletters and then change it back?

Expert:  Richard replied 10 months ago.
No you need an email program such as Outlook.

How do you mean

"Can I change it just for the newsletters and then change it back?"

can you tell me what you mean with Newsletters?

Is this the Mail Merge you are doing?

Customer: replied 10 months ago.

Yes...mail merge.


 

Expert:  Richard replied 10 months ago.
Thanks.

You can, you can enable Outlook as the default for the Mail Merge, then set AOL back when not doing it.

This will work Deb.

Customer: replied 10 months ago.

Great...I will try it. Thank you.

Expert:  Richard replied 10 months ago.
Your most welcome Deb

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience: Over 15 year experience resolving Microsoft Office Issues
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