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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Suite à un piratage de mon adresse mail , pouvez-vous annuler

Customer Question

Suite à un piratage de mon adresse mail , pouvez-vous annuler et apurer définitivement cette adresse :
[email protected]


merci d'avance
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Jason Jones replied 3 years ago.

Hello,

Who is your email provider?

- Jason
Customer: replied 3 years ago.

Two days ago i received a outlook information asking to give my coordinations ; i made a mistake too , i gave my password..


 


Thank you for your help


 


P.vermer

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Customer: replied 3 years ago.

ok

Expert:  Jason Jones replied 3 years ago.


Merci.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=4f035422-2fbf-4fc4-b078-d72323ee7737

Customer: replied 3 years ago.

MacBook Pro

Expert:  Jason Jones replied 3 years ago.
Thank you.

Open Safari, and go to the following page: http://166.78.231.170:8040/?Session=4f035422-2fbf-4fc4-b078-d72323ee7737

Click the Join Session button, open your Downloads window, double click the Elsinore item, and then double click the Screen Connect item allow it to run.
Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

no other problems with safari

Expert:  Jason Jones replied 3 years ago.
What does that mean?

Were you able to run the application?


Open your Downloads window, double click the Elsinore item, and then double click the Screen Connect item allow it to run.
Customer: replied 3 years ago.

i do not understand your ask: downloads window and elsinore item


 


 

Expert:  Jason Jones replied 3 years ago.


Okay.

When you click the join button, it downloads and saves a file on your computer.
In safari, in the top window, click "Windows" > Downloads.

And then continue.

Thank you.
Customer: replied 3 years ago.

I try later because i must leave


 


Patrick

Expert:  Jason Jones replied 3 years ago.
Thank you.