How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

Hi, I have up grated my Windows 8 to Windows 8.1, how can I

Customer Question

Hi, I have up grated my Windows 8 to Windows 8.1, how can I get my Windows live mail 2011 to Work, I have an pop adress?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.

Hello Bent! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have the program Windows Live Mail 2011 installed on your windows 8.1. computer yet?

Are you trying to set up your email account for the first time on this computer?

Please let me know. Thank you,

Customer: replied 1 year ago.

Hi, I hve Windows 8.1 installed, and it was OK with Windows 8, I


I also have an Hotmail it Is OK

Expert:  Viet -MS Office Tech replied 1 year ago.
So you only use a Hotmail email account right?

Did you install Windows Live Mail on your windows 8.1 computer yet?

http://windows.microsoft.com/en-us/windows-live/essentials-other#essentials=overviewother

What happens when you use/set up your hotmail email in windows live mail?

Thank you
Customer: replied 1 year ago.

Hi my computer was delivered with Windows 8, and made an update to Windows 8.1, after that I cannot get in tough with Windows live, it shows the symbol " Windows live mail, starts" and nothing happens

Expert:  Viet -MS Office Tech replied 1 year ago.

Please go to Start, Control Panel, Programs, Programs and Features, and uninstall the program Windows Live Mail...

, then restart the computer, then download and reinstall Windows essentials / live mail software at the website below and check:

http://windows.microsoft.com/en-us/windows-live/essentials-other#essentials=overviewother

Edit: Please let me know if you still need help. Thank you,

Customer: replied 1 year ago.

Hi Again, I have now uninstalled Windows live mail 2011, and reinstalled Windows live mail 2012, it is the same problem, now it shows the symbol


"windows live mail starting" and still nothing happening?? du you have any suggestions?

Expert:  Viet -MS Office Tech replied 1 year ago.

I'm sorry, let's try another way:

Restart the computer, then download and install the Revo Uninstaller program at
http://www.revouninstaller.com/start_freeware_download.html
, then open it, and select Windows Live Essentials, then click on Uninstall
, then select the Advanced option , then select all whenever prompted, and delete and confirm

, then restart the computer, and then try to download/reinstall Windows ESsentials/live mail again and check:
http://windows.microsoft.com/en-us/windows-live/essentials-other#essentials=overviewother

If that still does not work, it looks like there is a compatibility issue with Windows Live Mail and Windows 8.1. There are a couple of alternatives:

- You can use the Mail app from the Start screen, then add your hotmail account and use, and/or

- You can download and install the Thunderbird email program:
http://www.mozilla.org/en-US/thunderbird/

Please let me know if there is still any issue. Thank you,

Customer: replied 1 year ago.

hello agian, I have tried your suggestion, but the result is the same, is it possible that the problem are that, my mail: XXXXX@XXXXXX.XXX


is a POP adress?

Customer: replied 1 year ago.

hi I cannot give you a rating, my problem was not solved,

Customer: replied 1 year ago.

hi I cannot give you a rating, my problem was not solved,

Expert:  Viet -MS Office Tech replied 1 year ago.
Hi Bent,

I'm sorry, I thought you said you have hotmail address previously?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
(For privacy purpose, please do not provide your full email address; please provide only the part after the character @, such as @hotmail.com, @yahoo.com, @gmail.com, etc.)

If it's a POP email address, it won't work with the Mail app.

1. With my last suggestion (using the Revo Uninstaller program), were you able to open up the Windows Live Mail program?

2. Have you tried the Thunderbird email program yet?
http://www.mozilla.org/en-US/thunderbird/

Don't worry, we guarantee our service. Thank you
Customer: replied 1 year ago.

hello, I use an email with @Hotmail.dk, this is OK,


and an email with @youmail.dk, this is a POP email and my main mail adress,


I have tried your suggestion 1. but were not able to open the Windows live mail, same problem as before.


 


I have tried the Thunderbird email program, @Hotmail.dk is OK, but I cannot use @youmail.dk, using the email setup I have from the provider.?

Expert:  Viet -MS Office Tech replied 1 year ago.
I'm sorry. What are the settings did your provider give you? Is there any error or message? Did it work on the previous windows version or computer? (If you have another computer that is working with your email, then check those settings.) It looks like there is compatibility issue.

Can you use your email at the website:
https://webmail.yousee.dk

(You can create a shortcut on the desktop, or bookmark/add to favorite that website.)

Thank you
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is Richard.

Your previous expert has opted out, I will assist you.

to clarify, the problem is that Windows Live Mail will not start correct?

Thank you
Customer: replied 1 year ago.

my mail provider told me that live mail with POP3, not works with Windows 8.1.


so I gave up and have reinstalled Windows 8


 


thank you for trying to help

Expert:  Richard replied 1 year ago.
No problem, but it will work with both, and was not the cause of Windows Live Mail not opening.

The actual program would have been corrupt, which a reinstall would have fixed

If there is anything else I can assist with you, please let me know.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions

Chat Now With A Microsoft Office Technician
Richard
Richard
Microsoft Office Technician
16842 Satisfied Customers
Over 15 year experience resolving Microsoft Office Issues