Hello Sylvia! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8? Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://18.104.22.168:8040/?Session=6f3c341b-c4db-4fde-a662-71a62ddfda62Thank you
Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/lz8ovo6Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, and allow it to run, and try any other option it gives you as needed. Thank you
I have no idea what it is you want me to do I thought I would get an answer by now - I need to use my computer - Please help.
Hi Sylvia,I'm really sorry; it looks like your computer is not able to connect with me, but let me provide simple instructions you can try to fix this issue:
Note: the Windows logo key is located near the bottom left of your keyboard:
Method 2:- If that does not work, please try:
- If that still does not work, please try this: click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, then check.
Does any of those 3 methods work? Please let me know if you are stuck at any step. You can click on the Reply to Expert tab below, and reply back to me, so I can help further. Thank you very much.
I cannot start my Word Perfect 6 program. I get a message that my files are damaged. I cannot reinstall as I bought the program on line. I have Word perfect 3 discs but nothing later than these.