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Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 1512
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Windows 7 factory installed on Dell PC. When I was attempting to insta

Customer Question

Windows 7 factory installed on Dell PC. When I was attempting to install DropBox, it ask me which program I wanted it to open in. I didn't understand, so I clicked on Media Player. That changed all files and programs, and they don't open under this. So I somehow retraced my steps and changed it to open under Internet Explorer. It changed all my programs again, and I can't open them.
I don't know what program they were to open with originally, I'm not very computer literate and am in trouble with my husband. He can't fix it either.
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Kamil Anwar replied 8 months ago.

Kamil Anwar :

Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.

Kamil Anwar :

Can you tell me when did this all happen and was the computer fine yesterday?

Customer :

This happened about a month ago. We have different users on it, and the main one we use is affected. Almost all icons on desktop show internet explorer icon

Kamil Anwar :

Please follow my instructions to fix the issue carefully.

Kamil Anwar :

Hold the Windows key on your computer and press R

Kamil Anwar :

This will open a run dialog box

Kamil Anwar :

In Run Dialog box type: regedit and hit Enter

Kamil Anwar :

This will open Registry Editor

Kamil Anwar :

Move to the folder location: HKEY_CURRENT_USER\\software\microsoft\windows\currentvershion\explorer\flexts\

Customer :

I am afraid I will loose all my files. This is above my level of knowledge.

Kamil Anwar :

You will not loose your files.

Kamil Anwar :

Just follow my steps, stay with me and let me know as your reach each step.

Customer :

will the directions stay on my screen with each step?

Kamil Anwar :

Yes.

Kamil Anwar :

Speak to me as you go through each step so we know where you are

Customer :

after typing in regedit and enter, a window came up,as always, that says "View and Track Downloads". Nothing about opening Registry Editor.

Kamil Anwar :

That's not correct.

Kamil Anwar :

Did you hold the Windows key and press R while holding the Windows key?

Customer :

Yes, does it need to be upper case R?

Kamil Anwar :

no, it's not case sensitive.

Kamil Anwar :

just type regedit

Customer :

Same window opened, View and Track Downloads after I typed regedit and hit enter.

Kamil Anwar :

Something else appears to be wrong with the system.

Customer :

What do you recommend?

Kamil Anwar :

Checking something, please give me a minute

Kamil Anwar :

Has this been going on for a month?

Customer :

Yes. I can open some files under another user, but then can't get on internet. I have to go back to my Husband's user for that, but we can't open any programs on the desktop that have the internet explorer icon on them.

Kamil Anwar :

I would recommend that you close this question and open a new one.

Make sure you select the "Computer" category when you open the question.

Since this question is in Microsoft Office category, i cannot offer additional remote service.

Kamil Anwar :

In the new question, type: For Kamil, fix icons.

Kamil Anwar :

I will then send you the offer for additional service, and will connect to your computer remotely to resolve this for you.

Kamil Anwar :

You will be refunded on this question.

Customer :

HOw do I close this question and open a new one?

Kamil Anwar :

I will get this closed for you.

Kamil Anwar :

Can you see my name on your screen and a Ask a Question box?

Kamil Anwar :

You can also ask a new question by Clicking Here

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