I downloaded a new Windows 8 mouse driver and my Microsoft Sculpt Ergonomic mouse stopped working. Unfortunantly the product I used to download and install the new driver told me it created a restore point but none exist and now I can't seem to find how to reload the original mouse driver. My "new" Microsoft Sculpt Ergonomic mouse is useless and I'd like to be able to use it. How do I remove the updated mouse driver and restore the original mouse driver? OS is Windows 8 and now Windows 8.1
No model number. As far as I can determine the mouse is called a Microsoft Sculpt Ergonomic Mouse and no software came with the mouse its self. The packaging says it is compatible with Windows 8, Windows RT and Windows 7. It was working until the mouse update was applied. I don't have a clue how to get back to the original Windows 8 mouse driver and haven't found how using any of the search engines.
Nope, no difference. The system said that the software was already loaded and required me to reboot. The reboot went into one of those "Restarting" forever modes and after 2 hours I power cycled the system. The odd thing was that the mouse worked perfectly before I loaded the mouse update and ever since then the only thing that works on the mouse is the windows button. I bought a Logitech mouse since I had to have a mouse and that mouse works perfectly. Before I bought the Logitech I put the slightly malfunctioning mouse I was using before getting the Microsoft Sculpt Ergonomic mouse and it work as well as it did before I replaced it. I even sent the Microsoft Sculpt back to Amazon think maybe it had malfunctioned but the replacement that Amazon sent me acts the same. Unfortunately the recover point that was supposed to be created wasn't so I could not back out the mouse update. I was hoping to just be able to go back to the default mouse driver that came with the system but haven't been able to get anyone to explain how to go back to the original driver. After you pointed me to the web site I did remember I had done the same and had downloaded the software from that same website and it had also not worked. This has been going on for over a month and I had forgotten I had found that Microsoft site and had already loaded that software. Any other suggestions? Is there a procedure to just download and install the default mouse driver that comes with Windows 8?
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As I stated in my previous answer, no my mouse still does not work. The mouse driver update is what screwed up the mouse and unfortunantly the software I used UNIBLUE POWERSUITE said it created a restore point and validated the restore point but when I tried to back out the change by using the restore point, windows 8 could not find the restore point so I could not remove the driver update. I just want a way to re-install the original Windows 8 driver since that worked with my mouse. Since this has happened, I've updated my system to Windows 8.1 but there has been no change to how my Microsoft mouse works (doesn't). I had already tried the link provided by the person working with me before and that did not fix my mouse issue. I work as a System Administrator on another OS and find it hard to understand why it is so hard to reload the original mouse driver. It would be easy with my OS but I'm not a Windows person so am lost.
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ok, let me know what I need to do to allow you remote access