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Dustin
Dustin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 9961
Experience:  Since Office 2000, Ive been using, repairing and teaching the basics of MS Office to anyone with a need to learn.
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I cannot get anything to download. Says web sites unavail

Customer Question

I cannot get anything to download. Says web sites unavailable.
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Dustin replied 10 months ago.
Welcome to JustAnswer.com, My name is Dustin and I will do my best to help you with t he issue your having.

When you say you cant get anything to download, are you trying to download using a microsoft office program, such as word or excel, etc.. I ask because this question landed in the microsoft office category.

Could you verify what program is giving you the web site unavailable message.. ( internet explorer, mozilla firefox, google chrome)

And also, how long ago did you start receiving this message.

And last of all, what version of windows do you have on your computer, windows xp, vista, windows 7, windows 8, windows 8.1 ?

Thank you ahead of time for your reply,

Dustin S.
Customer: replied 10 months ago.

I am on the internet. At first it was just a coupon printer, than another site , none of the sites I visited that needed to download could not do so.


 

Expert:  Dustin replied 10 months ago.
Understood.

When your using the internet what browser are you using.. Internet explorer.. Mozilla firefox, or google chrome?

And also Anita, what version of windows do you have, windows xp, vista, windows 7 or 8.?
Customer: replied 10 months ago.


I am in AOL. I have Windows 7.

Expert:  Dustin replied 10 months ago.
Thanks Anita..

Instead of using aol, as a test. Please try the following

http://windows.microsoft.com/en-us/windows7/reset-internet-explorer-settings-in-internet-explorer-9


Once you have reset internet explorer, Using internet explorer.. Go to any webpage and try to download something.

Can you download using internet explorer?

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