Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8? What are the options in Excel and/or Word you have tried?
Do you use any registry cleaner program, like CCleaner?Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://220.127.116.11:8040/?Session=99bb04fe-2784-4554-a4b0-37410671f8feThank you