Windows 8 sign in with a microsoft account says no internet connection
I am working from my local account and I have full internet access - except where it involves Windows store or changing to a microsoft account. Even selecting "create a microsoft account" says no internet access.
Hello my name is XXXXX XXXXX X would be happy to work on this with you. So you are atteppting to sign on with a Microsoft account? You receive the no internet connection. How long have you had this computer? Is this a new issue?
I have had the computer for a year. I am only now trying to switch my account from local to a microsoft account (XXXXX@XXXXXX.XXX).
but when I choose the "make changes in PC settings" I get into an application "sign in with a Microsoft account" then...
whether I type a valid microsoft account or just choose to create an account from that page it says...
sorry we couldn't connect to microsoft services right now...
I can't see what you typed email address on here count as personal info so they are blocked on this site.
If this problem persist check "network problems" on the start screen.
Alright, are you speaking withs me on that pc?
So your internet is working, but for that particular service it isn't recognized.
Alright, under the things you have tried it say registry. What did you attempt with the registry?
two things which I have set back.
Alright a couple things I want to try here.
If in the process I lose you as in your computer restarts. Will you be able to find your way back to this thread?
Sorry I was trying to remember.
click start then run a command window as administrator. Let me know when the command line is up.
ok wait first I will confirm that my account is set at admin.
Should say command prompt (Admin) when you right click on start,
type> netsh winsock reset
Sucessfully reset the Winsock Catalog.You must restart the computer in order to complete the reset.
alright one last command before you restart.
netsh int ip reset resetlog.txt
Then restart and I'll wait for you to return.
Resetting Global, OK!Resetting Interface, OK!Resetting Neighbor, OK!Resetting Path, OK!Resetting , failed.Access is denied.
Resetting , OK!Restart the computer to complete this action.
Restart see you hopefully in just a moment
give me 5
Hello go ahead and attempt to switch accounts now, see if you get the same error.
sorry. didn't work.
Go ahead and open the command line as Admin again
This takes 5 to 10 minutes usually.
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.Verification 5% complete.
Your issue actually is pretty common try not to surf the internet or open new windows while this is running.
ok, I'll be still.
Beginning verification phase of system scan.Verification 20% complete.
If this doesn't fix it we need to clean out the app store cache. Which is only one more command.
I think I did that previously.
You ran that as Admin from command prompt?
Of that I am not certain. But I would have known if I got an error message.
Verification 50% complete.
Well then you are taking the correct steps, and have you ran the troubleshooter for then internet? (While you have an internet connection it might find something if there is an issue)
yes, I do recall running it but that was pretty early in my efforts. It said it couldn't find a problem. It is probably a good idea to do both commands now anyway after the scan.
If it finds anything to repair it will ask you to restart again. It looks like you have done your research on this issue.
I am a computer specialist by trade. I just don't have recent certifications on windows.
I didn't know until today about everything that you asked me to do.
Beginning verification phase of system scan.Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix someof them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios.
is your command line still open
type nslookup login.live.com
does it return an ip?
Server: UnKnownAddress: 192.168.0.1
Non-authoritative answer:Name: login.live.com.dc.dc.cox.netAddress: 188.8.131.52
run > WSReset.exe one more time just because.
then attempt to connect.
after executing the command I am immediately brought to the store splash screen - with the bag - and an animation of circle of dots going around that never ends.
Its supposed to tell you that the store cache is cleared and you can now browse for apps.
Stand by for just a moment
Alright here is a link this will download a trouble shooter we need to run. http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab
ok. I get some comments in the intro screen.
I am not sure how to interpret this but:
it lists Windows store app
Background Intelligent transfer service
Tell me to click on Next.
Go ahead and run it.
Since clearing out the cache hangs, this should repair the issue.
It says what it said before:
You need a Microsoft account to sync your settings.
My last piece of advice then is to suggest a factory reset. I do know that this solved this issue for other people. I can point you to forums if you would like that verify this.
I have seen that but I have a lot of software on this computer.
I understand thats why I didn't suggest it first.
You might try running the scf /scannow in safe mode
For the record I did have Norton 360 installed and acting as the firewall. But I had removed it before I contacted you.
I need to reboot to safe mode and run that?
Yes but prior to that, have you turned off your firewall and attempted to connect?
Your software said that changes have been made and that I need to reset my computer.
well restart come back again and turn off that firewall and give it a try.
ok wait 5
I rebooted (soft) and turned of firewall (both public and private) and then tried switching to my microsoft account. same result I'm afraid.
scf /scannow in safe mode , then the factory reset. Those are the only two things left, to my knowledge. Its possible that some of the files that were listed as corrupt but unable to be repaired were due to the fact that they were in use.
ok. Do you want to conclude this conversation?
I can opt out throw this to the other experts if you like, and we can see if someone else has any ideas.
I paid for a monthly so I am ok with that. I am satisfied with what you've attempted so far.
Alright then we can conclude the conversation. I'd like to switch this to the Q and A mode. Instead of chat, then if you decide to come back. You can log back on and I'll be notified.
ok. But I'll still be referred to someone else?
Check I'll opt out there.
Hi, I'm Robert and I'll be helping you with your computer question.
I think it is a firewall issue. Norton tends to leave its firewall up when you disable it. It just disables the control center.
try uninstalling the Norton completely. You can always put it back. And if it asks you whether you want to save its settings say NO.
Make sure that it is set to do automatic windows updates and that it is totally up to date.
then follow the instructions on this page and tell me at exactly what point you get exactly what message.
I did completely uninstall Norton. and I did disable Windows builtin firewall just to see of it would work.
I should mention that I have been using Chrome for some time now because IE doesn't work properly. Images do not get rendered on the web pages. When I select one it opens the image application but it doesn't show the image. I have to save the image and then "Preview" from right clicking. It then uses Windows Photo Viewer. There are other applications that do not act as they are suppose to as well.
well this could be another one of those things that don't work. Or an offshoot of the problem. the ie especially is bothersome because windows actually uses that for other things. I would try re installing that and see if you get anywhere better.
if it wont install from an ms download center you have to go to control panel / programs and features and on the top left is a listing for windows features
uncheck the ie 10
then re check the ie 10
but a better option might be to download either the ie 10 or the beta version of the ie 11
I had already uninstalled and reinstalled IE. Didn't do anything. I'll try download. I also uninstalled the image viewer in the hopes of reinstalling it. I haven't figured out how yet.
have you tried the startup repair ?
honestly when you see a whole bunch of problems like this my advice is usually to back everything up and re install the operating system. We can maybe solve any particular problem but next month or next week or tomorrow something else you didn't notice will pop up. or you will try to install a new program and it wont work. then you are right back about where you are now.