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James K.
James K., Consultant
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Experience:  Technical Director of IT Company
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My excel restarts regularly and I dont remember it providing

Resolved Question:

My excel restarts regularly and I don't remember it providing any error messages. Of course I lose the data that I just entered
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  James K. replied 1 year ago.
Hello

My name is James

Welcome to just Answer

Can you tell me the version of office you have

2003/2007/2010/2013

Cheers Jame
Customer: replied 1 year ago.

Excel 2010, not sure how to check version


 

Expert:  James K. replied 1 year ago.
Its the version of office you have installed

So if you have Word 2010 Powerpoint 2010 then you have, 2010

Click Start >all programs > look down the list and you will see a folder called Microsoft office and you can see the version number.

Let me know.

Cheers James
Customer: replied 1 year ago.

14.0.6129.5000 32 bit


 

Expert:  James K. replied 1 year ago.
Ok thanks

Close all open office programs

Then Click start >all programs >Control panel

Let me know when there



Customer: replied 1 year ago.

ok I'm there


 

Expert:  James K. replied 1 year ago.
Click Uninstall a program

Then a list will come up

Look down the List You will See

Microsoft office 2010

Then Highlight it and then Click Change ( not unintstall)

Then click Repair let the repair run.


Then test and let me know
Customer: replied 1 year ago.

OK, I'm going off to do that now

Expert:  James K. replied 1 year ago.
Ok come back and let me know when its done please
Customer: replied 1 year ago.

I have like 3 things that say Microsoft office. One has (English) on the end and other has something else like...click to run? I selected the English one?

Customer: replied 1 year ago.

It's done

Expert:  James K. replied 1 year ago.
ok test now and let me know if its fixed

Cheers James
Customer: replied 1 year ago.

I really won't know until I use it for awhile and see if it 'crashes' and restarts?

Expert:  James K. replied 1 year ago.
No Problem test it and let me know if it works click the Smiley Faces to credit me and submit

any problems click reply and come back any problems

James
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6130
Experience: Technical Director of IT Company
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James K.
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