Hi, welcome and thank you for your question. My name is XXXXX XXXXX I am glad to assist you today. Please tell me when you are ready for chat.
Thank you for joining chat... Can you please tell me the domain name part of the email address you have in your Outlook? Is it @hotmail.com?
Not the full email. I cannot see it. It is displayed asXXX@XXXXXX.XXX for policy reasons. Just the part with the @ sign please...
Thank you for that information. Are you using MS Outlook 2007 or 2010?
OK. Is this bigpond email the only email account in your Outlook 2007? Or you have added several others?
only as far as I remember - have used nothing else for years
Ok, so you only have bigpond as an email in your Outlook. Also, when you try to send an email, are you getting any error message when sending fails? Or just nothing?
error message 0x80042109
Please give me a moment while I check this error message
Please try the following in your Outlook 2007:
Open Outlook 2007 click on Tools => Account Settings => double click on the problem email account > click on More Settings => Advanced
Can you please tell me what is the name of your Outgoing server or SMTP server? Also, what port number is XXXXX there?
Are you still there?
yes operating one screen on laptop
Ok. please take your time and then tell me the name of your outgoing (smtp) server and the port number
pop3 mail.bigpond.com in 110 and out 25 - is that what you required?
No, the other one, called Outgoing / SMTP
sorry bit of a tech dinasaur
No problem, please take your time... it is called Outgoing Mail server or SMTP
Then tell me the port number.
this is what is on the screen:
outgoing server (SMTP) 25
Ok, please give me a moment to give you a screen shot
Please click on Tools => Account Settings. There you shall see the Outgoing Mail server SMTP
on that screen it comes up the my email account XXXXX@XXXXXX.XXX and alongside it are the words "POP/SMTP" and that is all
Please locate the information under Server Information
Here is my screen shot:
That is the screen where you can see and enter your POP and Outgoing server name
as typed before: Incoming - 'mail.bigpond.com' outgoing - 'mail.bigpond.com'
Ok, so the incoming and outgoing mail servers are the same... Let's take note of that.... Now, please click on More Settings button then click on the Advanced tab. This is where you saw "outgoing server (SMTP) 25".
Please change that number 25 to 587.
Click OK then try sending an email to your own email account to see if you can send now.....
ok - awaiting to receive
Wow.... But did you get the error message or you were able to send it out successfully?
Please take your time... you can send a test email though and see if the error 0x80042109 no longer appears....
no error message appear - and when click on' send/receive all' tab get message that says both are completed and the message is listed in the 'outbox' but has not appeared in my 'inbox' or in the 'trash box' as yet
Since you are sending an email to your own account, it can be delivered to your Junk email folder. Please check your Junk or spam folder there.....
not in junk/trash
Ok. Please try to click on Send/Receive again and see if the email will arrives. It appears that it was sent successfully already...
however an email just now arrived in the inbox from just answer which is telling me to change my password XXXXX something they have stipulated - was I supposed to do that before we started?
No, you can do that now that you got the email. It will ensure that you can access your justanswer account any time and view the questions you posted easily....
Please try to click on Send/Receive button and see if the test email arrives....
still no test email I sent to myself either in the inbox or the junk
The reason why emails arrive late is traffic. When bigpond is busy, which seems it is, your emails can be delivered late...
understand - so what now? I am probably holding you up from more work
No problem... I am here to help you with this problem until your issue is resolved. Thank you for your patience though. If you have unsent emails in the past few hours, you can try to send them and see if the error message never appears
Ok thank you - will I try to send to another person now to see if the error message appears then?
Ok no error message. So will I ring them to see if they got it - or will it be slow as well
If the error message is gone, then I believe the emails are sent successfully. The delivery can be slow yes depending on the traffic that your ISP (bigpond) is having during this time... But you can call them to verify if they got your emails as well.
ok doing that now - will be quick
:) Please take your time....
Ok so they are not at home - Murphy's Law - so do we just trust that the emails to self and others have not arrived because of slow traffic and all fixed and they will finally arrive proving the issue is resolved and we move on? or do we wait interminably?
Yes, we can trust that the emails will be sent since your Outlook was able to push them without the error this time. It is indeed the traffic that cause delays. However, you can get back to me here any time if the emails are still not delivered or received by the recipients after few hours....
Ok Jess. Thank You. How do I do that?
You can bookmark this page or add to your favorites. That way, you can get back to this page or ours any time. You can also login to your JustAnswer account and then click on the My Questions link at the top. You shall see the link for this question and you can get back to me that way as well.
Got you - thanks for your patience. Cheers
Thank you for your patience. Please remember to rate my service positively (3-5 stars/faces) once you have all the information you need. Tips are always highly appreciated!If you have any other questions, please ask me or reply to me any time through your favorites or bookmarks – I’ll be happy to respond. Thank you!Best regards,Jess
Hi Jess, Sorry to inform you that it is now nearly 24 hours since I sent the test emails to myself and a couple of other people - who have confirmed that no test emails have arrived from me and I did not receive the test one I sent to myself back in either my inbox or the junk box. The test emails are listed in the 'outbox' but are not listed in the 'sent' box. Yet when I engage the 'send/receive' tool it flashes up as 'completed' for both send and receive. Hope you are there - this is becoming very frustrating as it must be for you as well.
Also the same error message just popped up when I tried just now again - 0x80042109
Open Outlook 2007 click on Tools => Account Settings => double click on the problem email account => click on More Settings => Advanced
I believe your SMTP Port number is set already set to 587 for the Outgoing Server. Now, in the options that says "Use the following type of encrypted connection" please select TLS.
Attachments are only available to registered users.
Then click on to check the Outgoing Server tab in More Settings. Please check the option My Outgoing Server requires Authentication and select "Use same settings as my incoming mail server". Then click OK.
Here is my screen shot:
Hi Jess - have done all that and checked my settings against your screen shots and then sent another test email to self and others - awaiting results
Sorry - nothing in there - is looping around continuing to try to send and the same error email pops up and then disappears and it starts to try and send again - have rechecked my settings against your screen shots and they are the same
Still at 587 and incoming still at 995
Will try to disable/turn off antivirus software if explain how please - never done that before
Jess - probably a silly question but getting desperate - can there be too many email in the sent box causing a malfunction - there are currently over 900 stored there
Jess - have I frightened you off?
Hi Jess, Sent emails stored now less than 500. Security is ' Trend Micro Titanium'
Successfully turned off the anti virus but sorry Jess - same error message and nothing sent- if we reinstalled outlook would I lose all the emails etc I have in the old one and could I keep the same email address and would that work do you think?
Jess, Changed port 587 to 26 leaving everything else as was but same error message unfortunately
yes just got one from a friend about work and the one saying you had sent a message - will change the settings back to mail.bigpond.com.
NO - he was not one I sent a test to - he just sent me a normal email about our work together - and yours are still getting through saying you have replied to my last reply to you - settings have been changed back to mail.bigpond.com
Just tried again and got error message 0x800CCC0F - connection to server was interrupted
When Outlook is running, please test sending email this time.
Jess - error message = Task 'XXXXX@XXXXXX.XXX - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
Error on first 2 suggested settings and test - ox800CCC0F - interruption
Error message below from last test after settings to: Timeout = 5 min; Encryption = NONE
and SMTP Port = 25
Task 'XXXXX@XXXXXX.XXX - Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'Task 'XXXXX@XXXXXX.XXX - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
Jess - we have been at this for nearly 6 hours today - I probably need to get on with some work and life - 8.00pm here - and I am sure you must want to get on with life and some other work as well - suggest a halt for today unless you have other suggestions.
Thanks Jess, have done all that - talk to you later (probably in say 10 hours - 6.00am here - stay well)
Morning/Evening Jess if you are on-line (don't know your time zone) - sorry I got held up for couple of hours on early work - hope we have more luck this time -
Hi Jess, no worries, here now.
Current settings as you wrote them confirmed
wow - will try to follow your detailed instructions through but looks to a tecno dinosaur a huge task and one that could go wrong in many places - will get back to you
Jess got as far as copying the file but when I tried to paste it into 'My Documents" the following message popped up:
"an unexpected error is keeping you from copying the file. Error 0x80070021 - the process cannot access the file because another process has blocked a portion of the file"
Think I got it correct up to then although could not find a file 'Outlook.pst by default' but did find one labelled 'Outlook.pst' only which had over 5 terra bites in it and the only other file there with large bites was the archive one - did I copy the correct one to start with?
Hi Jess, not sure if I have done it all correct.
I think I did all that was required in Step 7 of the info in the URL you sent - added the old email account as it suggested - when I tried to do as it said and tested it but it looked like the old outlook came up to test but how to tell if it is the new or old? - the test that I did came up with an error message again - the one with CCC in it about 'interrupted'.
But also not sure I understand exactly what to do about your words "After creating a new email profile, "you will need to add your bigpond account again to your Outlook" Should I have done that before I tested again? probably need to have specific descriptions.
The menu showing what profiles existed listed the new one I created(bob private) and 'outlook' did I need to click on 'outlook' and add the email account to that profile as well?
Sorry I think I need hand holding from the Step 7 and your words after that.
Error message yet again:
Task 'XXXXX@XXXXXX.XXX - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
repeated the steps and got blank inbox this time so did a new test and YAHOO - you are a champion - test has come back to me - finally.
So now if you can lead a very happy man through on how to get all old emails back (any chance for archives as well?) I will let you get back your life and get out of your hair.
That is all, your old data will now be available in your new email profile.
Thank you very much for your patience!
Hi Jess - it is now downloading all the files over to the new outlook (taking a long time) - if that is all that now needs to be done - no resetting of any ports or encryptions or anything? then I will sign off and let you get on with your work and life. If that is all I have to do then -
A huge THANK YOU for your patience and diligence.
One never knows but one day I may get to thank you in person.