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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6130
Experience:  Technical Director of IT Company
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Hello, we have microsoft office 2007. bigpond is slow to receive

Resolved Question:

Hello,
we have microsoft office 2007. bigpond is slow to receive emails. it took 4 min to receive 18 emails last night.
we run 2 business' from home and have hotmail and gmail accounts.
we cannot open attachments in hotmail, (problems began last month. we have had 2 technicians from different companies look at the computer and problems have not been solved. we had Kerspaskey installed and problems have been worse since,
My son and I changed to gmail and he can't print his attachments anymore. computer freezes., and the process now takes about 5 more steps to attempt printing.
Kerry
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  James K. replied 1 year ago.

Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 1 year ago.

Hi James,


I phoned for tech support which cost $80 to talk to technician and was given the option of online tech support to save charges.


We have already spent $500 on repairs and anti virus and are reluctant to keep spending for the same issues.


I agreed to $46 online support and then I am asked for a further $118 or whatever the new amount is?


If we buy a new computer, will all of our problems be solved or will we still have issues until solved by a technician?

Expert:  James K. replied 1 year ago.
Thanks

You dont need a new Machine

Let me have a look at the Issues

http://166.78.231.170:8040/?Session=75ca3831-d7ea-4c93-864f-e2428ebc0354


Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Customer: replied 1 year ago.

Telstra suggested I contact micropsoft for support. I am not willing to continue paying out money . I could have talked to a tech for $80.

Expert:  James K. replied 1 year ago.
You don't need to pay the additional Service

Its up to you if want me to have a look

Just click the link above

there is No extra Charge
Customer: replied 1 year ago.

Which linck do I click?

Expert:  James K. replied 1 year ago.
http://166.78.231.170:8040/?Session=75ca3831-d7ea-4c93-864f-e2428ebc0354

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Expert:  James K. replied 1 year ago.
Remote Fix Cheers James
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6130
Experience: Technical Director of IT Company
James K. and 3 other Microsoft Office Specialists are ready to help you

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