How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

My new pcer says that they need dbghelp.dll. How can I get

Resolved Question:

My new pc'er says that they need dbghelp.dll. How can I get that what shall I do whit my pc'er.
Flemming - Denmark
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Richard replied 11 months ago.
Thank you for your question, my name is Richard.

When exactly do you get this error message?

What are you doing when it appears?

Thank you
Customer: replied 11 months ago.

I get it, when I open a program in windows 8

Expert:  Richard replied 11 months ago.
Which program Flemming?

Or any program?
Customer: replied 11 months ago.

My photo

Expert:  Richard replied 11 months ago.
My photo is the name of the program?

Or when you go to your photos in windows explorer?

Can you try to give me some details please?

Customer: replied 11 months ago.

The program is PhotoDirector3, an they systemfail, that dbghelp.dll not is install on pc.er

Expert:  Richard replied 11 months ago.
Since how long has the error message been appearing?
Customer: replied 11 months ago.

For today, that it is a new pc'er

Expert:  Richard replied 11 months ago.
ok, so you just got the computer today?

Did PhotoDirector3 come with the computer? or you installed it?

And what is the make and model of the computer?

Customer: replied 11 months ago.

It come with the computer

Expert:  Richard replied 11 months ago.
Can you answer all my questions? answer one.As you just

I need you to be detailed here please Flemming, if I cannot get the information I need, it makes it impossible to help you.

I will repeat my questions

So you just got the computer today?

And what is the make and model of the computer?
Customer: replied 11 months ago.

No I get out. Goodby

Expert:  Richard replied 11 months ago.
ok.....

Not really sure what you mean by that.

But can you answer the questions? I am asking this as it is nessesary information to help you.

Customer: replied 11 months ago.

I find at another way

Expert:  Richard replied 11 months ago.
ok, not sure what you mean, but if you do want your problem fixed, let me know.
Customer: replied 11 months ago.

I dont want my porblem fixed

Expert:  Richard replied 11 months ago.
Then why ask for it to be fixed.

Sorry, I am getting confused here.

It does not need to be this confusing.



Customer: replied 11 months ago.

You ask to must. I am close my computer now

Expert:  Richard replied 11 months ago.
"You ask to must. I am close my computer now"

Sorry, look, if you want to speak your own language, maybe this is better, because I am not understanding anything you are telling me.

Customer: replied 11 months ago.

its ok. I find one to tell me on my own language

Expert:  Richard replied 11 months ago.
Sure, All I needed to know was the make and model of your computer.

Not sure why that is becoming so difficult.

Customer: replied 11 months ago.

Thank you for your help

Expert:  Richard replied 11 months ago.
ok, but all you need to do is a reinstallation as you just got the computer Flemming.

If you told me the make and model of the computer, which I have been asking from the start, then I can tell you how.

Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 6 other Microsoft Office Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional