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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 33887
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My new pcer says that they need dbghelp.dll. How can I get

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My new pc'er says that they need dbghelp.dll. How can I get that what shall I do whit my pc'er.
Flemming - Denmark
Thank you for your question, my name is Richard.

When exactly do you get this error message?

What are you doing when it appears?

Thank you
Customer: replied 3 years ago.

I get it, when I open a program in windows 8

Which program Flemming?

Or any program?
Customer: replied 3 years ago.

My photo

My photo is the name of the program?

Or when you go to your photos in windows explorer?

Can you try to give me some details please?

Customer: replied 3 years ago.

The program is PhotoDirector3, an they systemfail, that dbghelp.dll not is install on pc.er

Since how long has the error message been appearing?
Customer: replied 3 years ago.

For today, that it is a new pc'er

ok, so you just got the computer today?

Did PhotoDirector3 come with the computer? or you installed it?

And what is the make and model of the computer?

Customer: replied 3 years ago.

It come with the computer

Can you answer all my questions? answer one.As you just

I need you to be detailed here please Flemming, if I cannot get the information I need, it makes it impossible to help you.

I will repeat my questions

So you just got the computer today?

And what is the make and model of the computer?
Customer: replied 3 years ago.

No I get out. Goodby

ok.....

Not really sure what you mean by that.

But can you answer the questions? I am asking this as it is nessesary information to help you.

Customer: replied 3 years ago.

I find at another way

ok, not sure what you mean, but if you do want your problem fixed, let me know.
Customer: replied 3 years ago.

I dont want my porblem fixed

Then why ask for it to be fixed.

Sorry, I am getting confused here.

It does not need to be this confusing.



Customer: replied 3 years ago.

You ask to must. I am close my computer now

"You ask to must. I am close my computer now"

Sorry, look, if you want to speak your own language, maybe this is better, because I am not understanding anything you are telling me.

Customer: replied 3 years ago.

its ok. I find one to tell me on my own language

Sure, All I needed to know was the make and model of your computer.

Not sure why that is becoming so difficult.

Customer: replied 3 years ago.

Thank you for your help

ok, but all you need to do is a reinstallation as you just got the computer Flemming.

If you told me the make and model of the computer, which I have been asking from the start, then I can tell you how.

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