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Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4622
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I can not install Access 2013. I have Office Home and business

This answer was rated:

I can not install Access 2013. I have Office Home and business 2013 already installed. Windows 7.
Regards
Peter Göransson

Kamil Anwar :

Hello & Welcome to JustAnswer. My name isXXXXX and i will do my best to assist you.

Kamil Anwar :

How are you trying to install Access 2013?

Kamil Anwar :

Office Home & Business 2013 does not comes with Access.

Kamil Anwar :

It comes with (Word / Excel / PowerPoint / Outlook and OneNote) only.

Kamil Anwar :

You will need to buy Access separately OR get a Microsoft Office suite with Access

Kamil Anwar :

Let me know when you are back so we can continue.

Customer:

I have already buyed Acess separately but can not install it.

Kamil Anwar :

What error does it gives?

Customer:

"something went wrong, there are problems"

Kamil Anwar :

Can you try installing it again and write the exact error message please so i can get insights on it

Customer:

"occupied by other activities"

Kamil Anwar :

Can you Click on Start -> Right click on Computer and Select Properties

Kamil Anwar :

Under system -> system type: does it says 64 bit or 32 bit?

Customer:

64 bit

Kamil Anwar :

Do you have the part number for the previous office and the Access 2013? OR do you know if they are both 64 bit too?

Kamil Anwar :

Can you try this, restart your computer and without opening any other program or application, run the new installation for access.

Customer:

Office 2013 Home and business was taken from internet today. on the Access box "32 or 64bit".

Customer:

I have done this a lot of times.

Kamil Anwar :

Is your windows in swedish?

Customer:

Yes

Kamil Anwar :

Can you type the exact error message in Swedish?

Kamil Anwar :

I need to know the exact error message it is giving

Customer:

"Något gick fel. Vi stötte på ett problem. Sök efter mer hjälp online."

Kamil Anwar :

 



  • Click Start>Control Panel>Programs and Features.

  • Click your Microsoft Office program, and then click Change.

Kamil Anwar :

Select Online Repair, and then click Repair.

Kamil Anwar :

Are you still there?

Customer:

Yes, i have just repaired Office and trying to install Access.

Kamil Anwar :

Okay. Thanks

Customer:

I succeded!

Kamil Anwar :

Congratulations :)

Kamil Anwar :

Glad, it worked.

Customer:

Thank you!

Kamil Anwar :

Please remember to rate my answer by clicking on the smiley icon and if you need any help in future, feel free to ask.

Kamil Anwar and other Microsoft Office Specialists are ready to help you