Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you using Windows 7?
Thanks, XXXXX XXXXX see the installer file in explorer?
It is downloaded. What do you mean by the installer file?
I mean the downloaded file
Would you like me to do it for you remotely? If you are fine with it.
yes, it is there, when I click on it it starts to open and then says I do not have permission.
yes, remote is fine,
Which browser are you using now?
If you face any issues with remote, please reply here
navigate to http://126.96.36.199:8040/ and type in the code "outlook 2013"
When prompted, run the tool.
I will wait for connection
ok it's set
Scott, Any further questions?
Anything else Scott?
or should I disconnect
No, thanks so much. How do I find you if anything else comes up?
I will give you my profile link, please wait.
Super, thanks for everything. Great job!
You can bookmark/add my profile to favorites. Thank you!
OK to disconnect.
and really glad to help. Please do leave me a rating below
I have disconnected. Have a great day. :)