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Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8148
Experience:  Computer Science Engineer with 10 years experience in MS Office (All Versions).
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I loaded Microsoft 2010 with correct product key. office, word,

This answer was rated:

I loaded Microsoft 2010 with correct product key. office, word, xl all seem to work, albeit my outlook keeps giving me the same question "Cant find Microsoft exchange server, must be on line to connect. My operating sys is now win 8-64, is there a guide or update I am missing
Michel J Harry XXX@XXXXXX.XXX
1-XXX-XXX-XXXX
qubec canada

JATechSpecialis :

Hi

JATechSpecialis :

Welcome to JustAnswer.com I am Gabriel and today, I will be trying my best to solve your issue.

JATechSpecialis :

Michel, are you on the same computer now?

Customer:

yes

JATechSpecialis :

Great. When you try to open outlook, this error appears, right?

Customer:

yes

JATechSpecialis :

Can i remotely assist you?

JATechSpecialis :

That will make things easier.

JATechSpecialis :

or if you want to fix it yourself, I will guide you

Customer:

if you wish, I will leave the expert to do the handy work. Be advised I had just loaded this operating win8-64, SO MY OLD OPERATING SYS IS ON ONE OF THE OTHER DRIVES. c:

JATechSpecialis :

No issues, I can help you setting up Outlook with your email as well

JATechSpecialis :

Which browser are you using now?

Customer:

I MENT TO SAY c AS MY NEW DRIVE THE BROWSER IS INTERNET EX 10

JATechSpecialis :

Remote fix is fine, right?

Customer:

yes

JATechSpecialis :

Any issues with remote connection, reply using this window please

JATechSpecialis :

Please navigate to http://166.78.231.170:8040/ and click join on the session named "Office 2010"

JATechSpecialis :

When prompted, run the tool to connect

Customer:

it wont answer just says invalid name

JATechSpecialis :

did you clicked on the link?

Customer:

trying again

JATechSpecialis :

thanks

Customer:

I'm still getting no connection, I follow the link, click join office 2010 the load program appears , but whi I click open it fails

JATechSpecialis :

Let's wait for 2 minutes

JATechSpecialis :

sometimes it take a while

Customer:

ok

JATechSpecialis :

thank you

JATechSpecialis :

All set Michel!

Customer:

Great, what can I expect to be debeted from my credit card?

JATechSpecialis :

I guess $48 should be debited unless you leave me a bonus after rating me. :)

JATechSpecialis :

If you leave bonus $48 + Bonus amount

JATechSpecialis :

Thank you!

Customer:

Sounds great, I believe your worth every penny, sorry nickels as pennies are gone now so tack 25% to total. thanks again

JATechSpecialis :

:)

JATechSpecialis :

Glad to help you today Michel

JATechSpecialis :

Kindly leave me a rating below using the smileys :)

Customer:

done or will be

Ansh P. and 3 other Microsoft Office Specialists are ready to help you

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