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Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8148
Experience:  Computer Science Engineer with 10 years experience in MS Office (All Versions).
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I have excel 2003. When I try to retrieve a file I have recently

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I have excel 2003. When I try to retrieve a file I have recently saved, I can't just click on it and it comes up. The excel program appears, I have to click file, then see if it is on my most recent files. I used to be able to click on the file and it would appear. I've run my security programs. I have Microsoft XP o my very old computer.

JATechSpecialis :

Hi Welcome to JustAnswer.com I am Gabriel and today, I will be trying my best to solve your issue.

JATechSpecialis :

Since when this problem started?

Customer:

About a month ago when I tried to attach a file to an email. Everythin

JATechSpecialis :

thanks, XXXXX XXXXX understand

JATechSpecialis :

I can remotely fix this, if you don't mind

Customer:

Yes as I can't send attachments to my email.

JATechSpecialis :

Remote fix is fine, right?

Customer:

Yes

JATechSpecialis :

Which browser are you using now?

Customer:

Firefox

JATechSpecialis :

Thanks, XXXXX XXXXX give you the steps for remote, please wait

JATechSpecialis :

Please read all 3 steps before clicking on link in step 1

JATechSpecialis :


Step 1 navigate to http://166.78.231.170:8040/ and click on the session named "Office 2003"





Step 2 save/run the tool when prompted






Step 3 When done, press Ctrl + J to open downloads and double click on Elsinore






any issue, reply here using chat window




Customer:

ok I'll give it a try now

JATechSpecialis :

Thanks, XXXXX XXXXX reply using this window

JATechSpecialis :

Make sure you do this: When done, press Ctrl + J to open downloads and double click on Elsinore

Customer:

When I doubl;e click on Elsinore, a window appears saying the application digital signature no verified

JATechSpecialis :

oh, let's wait for sometime

JATechSpecialis :

if that does not works, will give you alternate

Customer:

Not working Let's try alternative

JATechSpecialis :

go to that same link, and try alternate option there this time

Customer:

it worked

JATechSpecialis :

thanks

Customer:

looking for it

JATechSpecialis :

thanks

Customer:

have it

JATechSpecialis :

thanks, XXXXX XXXXX it in drive

Customer:

done

JATechSpecialis :

thanks, XXXXX XXXXX

JATechSpecialis :

you are logged into a limited account

JATechSpecialis :

unable to proceed

JATechSpecialis :

can you log into an admin account?

JATechSpecialis :

i lost connection when you did that

JATechSpecialis :

pls let me know when you are back

Customer: How do I get back and allow you access
Customer:

I'm back on original user

JATechSpecialis :

thanks

Customer:

Enjoy

JATechSpecialis :

Thank you

JATechSpecialis :

Let me know once you are back pls

Customer:

I'm here

JATechSpecialis :

thanks pls type your admin username and password XXXXX the prompt

JATechSpecialis :

please check now, if it works

Customer:

it works

JATechSpecialis :

Great!

JATechSpecialis :

tried with multiple files?

JATechSpecialis :

If yes, we are good to go!

JATechSpecialis :

Kindly leave me a rating below for the help :)

Customer:

yes thanks so much

JATechSpecialis :

Glad to help :)

JATechSpecialis :

I will disconnect now from your computer

Ansh P. and 2 other Microsoft Office Specialists are ready to help you

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