Hi Welcome to JustAnswer.com I am Gabriel and today, I will be trying my best to solve your issue.
Since when this problem started?
About a month ago when I tried to attach a file to an email. Everythin
thanks, XXXXX XXXXX understand
I can remotely fix this, if you don't mind
Yes as I can't send attachments to my email.
Remote fix is fine, right?
Which browser are you using now?
Thanks, XXXXX XXXXX give you the steps for remote, please wait
Please read all 3 steps before clicking on link in step 1
Step 1 navigate to http://18.104.22.168:8040/ and click on the session named "Office 2003"
Step 2 save/run the tool when prompted
Step 3 When done, press Ctrl + J to open downloads and double click on Elsinore
any issue, reply here using chat window
ok I'll give it a try now
Thanks, XXXXX XXXXX reply using this window
Make sure you do this: When done, press Ctrl + J to open downloads and double click on Elsinore
When I doubl;e click on Elsinore, a window appears saying the application digital signature no verified
oh, let's wait for sometime
if that does not works, will give you alternate
Not working Let's try alternative
go to that same link, and try alternate option there this time
looking for it
thanks, XXXXX XXXXX it in drive
thanks, XXXXX XXXXX
you are logged into a limited account
unable to proceed
can you log into an admin account?
i lost connection when you did that
pls let me know when you are back
I'm back on original user
Let me know once you are back pls
thanks pls type your admin username and password XXXXX the prompt
please check now, if it works
tried with multiple files?
If yes, we are good to go!
Kindly leave me a rating below for the help :)
yes thanks so much
Glad to help :)
I will disconnect now from your computer