Hello and welcome to JustAnswer! My name is XXXXX XXXXX I would be glad to assist you with your issue today. Please note that I am in eastern time (UTC -5:00) and am generally online between the hours of 10 AM and 4 PM and some evenings between 7 PM and 11 PM.
Were you provided a download link to download Microsoft Office? If so, do you still have that email?
Hi Brandon, I would have but that computer is not working. I am trying to retrieve information from the hard disk. I presume the email is still there but from 2009 I may have sent it to the bin
I have the invoice that I bought it and I printed out the email sent but it doesn't show a link on the print out. I presume that would be on the email and not the print out.
Any help would be appreciated
Did you purchase it directly from the Microsoft UK store (online)?
Office Professional 2007
Do you know the microsoft account you would've used for this purchase?
I used my email and my normal password XXXXX it won't let me into the account. I don't think I used another password
I thought that maybe since 2009 my account may have been canceller. It was my first purchase and i haven't bought anything else
Have you tried to reset your password? You can do that here:
No I haven't I could try that
Please do. If you are unable to reset that way, there is another method.
Sorry, I did try that earlier but it says that the Microsoft account is incorrect
I presume the account is what I used to enter the Store, it would not be a Windows live or skype account?
It would be your Windows Live account, if that is what you possibly used to purchase Office.
then I will try that
I've managed to open the account. Is there somewhere I should look now, account history?
Try here: http://office.microsoft.com/en-us/products/redir/XT103995307.aspx
I checked out order history and it says the following: ...If you made a purchase before Sep 18, 2012, you may not be seeing your order history or product keys due to recent site changes. If you need to return a product, re-download your software, or access your product keys, please contact us and one of our agents will be happy to help.
Perfect - then you'll need to talk to their agents. They will be able to look up the order using your personal information. All you need is the key. I can provide you with a download link if they cannot.
Ok Brandon, thanks very much for your help. I will try them and see what they say
No problem at all. If you need anything else regarding this, please let me know.
Otherwise, please rate the service in the bottom right corner when you are satisfied.
Hi Brandon, I contacted Microsoft in UK and problem solved. I have redownloaded. Very helpful. Thanks once again for your help... Ric