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Jason
Jason, Computer Technician
Category: Microsoft Office
Satisfied Customers: 10344
Experience:  Over 10 years work experience.
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my office and student 2007 is corrupted. cannot open office

Resolved Question:

my office and student 2007 is corrupted.
cannot open office file documents normake new documents.
deinstalling the programme is also not possible. new setup is needed.
DELL COMPUTER
product id: 81602-OEM-6872991-92449
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Jason replied 11 months ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


This is a complicated issue.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? There is no extra charge for this.


Customer: replied 11 months ago.

how can I trust you?

Expert:  Jason replied 11 months ago.


How can you trust me?

I have been here for years.

I have remoted into scores of thousands of computers, with no problems.

The fix is guaranteed, or not charge.

May I send the link now?

Customer: replied 11 months ago.

OK

Expert:  Jason replied 11 months ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=1e6c7c43-d6ab-4a1a-bd59-4bfad1425df1


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=1e6c7c43-d6ab-4a1a-bd59-4bfad1425df1

Expert:  Jason replied 11 months ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 11 months ago.

firefox

Expert:  Jason replied 11 months ago.


Thank you for the update Piet.

Please, use Internet Explorer instead. Often times, Firefox has problems with the remote app.
Expert:  Jason replied 11 months ago.


All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
Jason, Computer Technician
Category: Microsoft Office
Satisfied Customers: 10344
Experience: Over 10 years work experience.
Jason and 2 other Microsoft Office Specialists are ready to help you

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