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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 5901
Experience:  Technical Director of IT Company
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hi i have MS Outlook 2007, and its now re-dowloading all my

Customer Question

hi i have MS Outlook 2007, and its now re-dowloading all my messages again, when they have allready been received. how do i stop this
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  James K. replied 10 months ago.
Hello

My name is James

Welcome to Just Answer

Usually this is sign of a Corrupted pst file

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 10 months ago.

yes

Expert:  James K. replied 10 months ago.
http://166.78.231.170:8040/?Session=0e44882b-a470-4799-a8b5-220f75558130

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Expert:  James K. replied 10 months ago.
Remote support
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 5901
Experience: Technical Director of IT Company
James K. and 6 other Microsoft Office Specialists are ready to help you
Customer: replied 10 months ago.

hello are you ready to finish fixing my outlook

Expert:  James K. replied 10 months ago.
Hello

I am Online now for the next 12 hours send me a message when ready
Customer: replied 10 months ago.

i am ready

Expert:  James K. replied 10 months ago.
http://166.78.231.170:8040/?Session=b9316090-0f6d-4430-891e-260dabd1c1a6

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Customer: replied 10 months ago.

i am back

Expert:  James K. replied 10 months ago.
Ok the repair click completed click repair and will take a while and look its not responding , then will say repair complete untick the box make a back up copy of the file
Customer: replied 10 months ago.

ok what are the other options


 

Expert:  James K. replied 10 months ago.
We dont need any other options did you do the above ?
Customer: replied 10 months ago.

it did not respond, so i closed it out

Expert:  James K. replied 10 months ago.
Thanks

I advised it would do that

"will take a while and look its not responding"

the scan will need to be run again


I will start it for you
Customer: replied 10 months ago.

ok


 

Expert:  James K. replied 10 months ago.
http://166.78.231.170:8040/?Session=9df92f1c-1ead-4e6d-a1e6-2ba8b02b3cf8

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Customer: replied 10 months ago.

the repair tool is complete

Expert:  James K. replied 10 months ago.
unrick the box make a back up copy of the and click Repair

It will take a while and look like not responding

but in the end it will say repair completed
Customer: replied 10 months ago.

ok


processing

Expert:  James K. replied 10 months ago.
ok
Customer: replied 10 months ago.

repair is complete

Expert:  James K. replied 10 months ago.
Ok click Ok and open Outlook
Customer: replied 10 months ago.

its still downloading all the mail and i cant change the inbox to UCG inbox. so I don't know if this makes a difference

Expert:  James K. replied 10 months ago.
Thanks

You need to make a New Default Pst file

as yours is 19G and getting to big

You need to make a new Default Pst file

Do this

close Outlook

click Start >Control Panel> mail Click profiles >Properties >Data Files >Add Call it whatever you wish

It will show in the list of Outlook Data file highlight it and click make Default and then Start Outlook again
Customer: replied 10 months ago.

would this require me to re download all my emails for all my accounts again. or is this file just for the mail account that is affected.

Expert:  James K. replied 10 months ago.
If they are POP accounts it will re-download the mail, if you have Webmail for the Accounts , -

Log in using Webmail make a new folder called Saved

move the Mail from the inbox to the Saved Folder then then there will no Email to download
Customer: replied 10 months ago.

OK


 

Expert:  James K. replied 10 months ago.
Let me know how you get on
Customer: replied 10 months ago.

i have not tryed yet

Expert:  James K. replied 10 months ago.
ok
Customer: replied 9 months ago.
Yes the situation is resolved
Expert:  James K. replied 9 months ago.
Thanks James
Customer: replied 9 months ago.
Thank you. In would let unknowing I has any other computer issues
Expert:  James K. replied 9 months ago.
No Problem anytime James
Closing question
Customer: replied 9 months ago.

james my outlook is not working now. its saying "no implemented"

Expert:  James K. replied 9 months ago.
Thanks

As this is a New issue , different Problem "no Implemented"

Open a new question "with the title for James K only "

And i will send you a link to connect
Customer: replied 9 months ago.

let me know when you are online

Customer: replied 9 months ago.

James i need help, i have 2 open questions which is in regards XXXXX XXXXX outlook account

Customer: replied 9 months ago.

James are u online

Expert:  James K. replied 9 months ago.
i am yes - i see your already working an Expert tho
Customer: replied 9 months ago.

they cant help me can you not take over the case


 

Expert:  James K. replied 9 months ago.
http://166.78.231.170:8040/?Session=a3f33014-f94a-4567-bf08-9e4cf3fd0bee


Click the Link then Agree and >Run>Ok>Yes When Asked
Customer: replied 9 months ago.

back online now and connecting

Expert:  James K. replied 9 months ago.

Come back When the machine Restarts

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