How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask IT Miro Your Own Question

IT Miro
IT Miro, Computer Scientist
Category: Microsoft Office
Satisfied Customers: 1745
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
30721786
Type Your Microsoft Office Question Here...
IT Miro is online now
A new question is answered every 9 seconds

I am trying to download Microsoft Office. I have input the

Resolved Question:

I am trying to download Microsoft Office. I have input the Product key and am now trying to finish the activation. I enter my email address and it refers me to sign in with Microsoft account. I sign in and it tells me that the email address is not related to that account. What do I do now?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.



Please tell me which version of Microsoft Office you would like to download.


Thanks,
IT Miro
Customer: replied 1 year ago.


I purchased Office Professional 2013 from Office Depot. They provided me with a disc.

 

I exact error message I received was:

The account XXXXX@XXXXXX.XXX isn't associated with this product. to activate this install please sign in with the account associated with your product.

If you purchased Office for yourself, use the same account that you used when purchasing the product.

If you received Office through your organization or school, please contact you administrator.

If you have a product key, go back and select "Enter a produce key instead"

 

I purchased the product personally. I tried to reinstall the Product key but it will not let me access the info.

Expert:  IT Miro replied 1 year ago.
Thanks for the update.

Did you use the same or different e-mail address when purchasing Microsoft Office from Office Depot?

Customer: replied 1 year ago.
I used the same email address.XXX@XXXXXX.XXX. I can only hope the store entered it correctly.
Expert:  IT Miro replied 1 year ago.
I see. Do you receive the error message after providing the product key on this link below?

https://officesetup.getmicrosoftkey.com
Customer: replied 1 year ago.

I keep getting an error message. It read:


 


Something went wrong Office can't do that right now because your product is busy with another task.


 


I tried going directly to the https://officesetup.microsoft.key.com The ask for 2 additional digits because the product key has previously been used.

Expert:  IT Miro replied 1 year ago.
Well, in that case, you have to contact the seller - Office Depot and ask them about the product (product key) you purchased from them. Based on the information you provided here, it seems to me that they had sold you the used product key or they sold the same key to someone else, who had already activated it.

When purchasing directly from Microsoft, you have to enter your e-mail address and when you successfully purchase Microsoft Office 2013, the information about the purchase binds to your e-mail account.

I am not sure how Office Depot manages their business, but contact them to find out what is going on. They are available via live chat - go to officedepot.com and click the on the Live Chat 24/7 link located at the top of the web page.

Or, give them a call: 1-800-46-33768


Let me know what they say.


Regards,
IT Miro
IT Miro, Computer Scientist
Category: Microsoft Office
Satisfied Customers: 1745
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
IT Miro and 3 other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.


I have finally been able to get the program loaded. I had to go into the computer and exit from Microsoft twice before the program would load the Office.


 


Office Depot did not give my Product Code to anyone else. I opened the box and took out the pass code and then replaced it prior to bringing it home. I do not think someone memorized the number using it once.


 


The answer to the problem was the product was busy. f it wasn't Office it had to be Microsoft.


 


 

Expert:  IT Miro replied 1 year ago.
That's very interesting! So, you didn't have to type those 2 additional digits after all?

Customer: replied 1 year ago.
No I didn't because I used your link. When I went to the site without your link, I was asked for the two additional digits.
Expert:  IT Miro replied 1 year ago.
OK, good. I am glad the problem is now resolved!

If you need any other assistance, you can always request me on this link:
http://www.justanswer.com/computer/expert-it-miro

Or, you can start a new question with the words "For IT Miro only".


Thanks and have a nice day!
IT Miro

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions

Chat Now With A Microsoft Office Technician
IT Miro
IT Miro
Studying for Master's Degree in IT
113 Satisfied Customers
Bachelor's Degree in Information Technology, Microsoft Certified Professional